Maria De Jesus
Moreno Valley,CA
Summary
Accomplished Operations Supervisor with a robust background at Home Funding Corporation, adept in operations management and employee development. Enhanced team productivity and customer satisfaction through strategic quality assurance and leadership. Demonstrated excellence in compliance management and relationship building, contributing significantly to organizational growth. Achieved a notable increase in efficiency, underscoring a commitment to excellence and continuous improvement.
Overview
11
11
years of professional experience
Work History
Operations Supervisor/Lead Senior Loan Processor
Home Funding Corporation
08.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
Senior Mortgage Loan Processor
RoundPoint Mortgage Servicing Corporation
10.2021 - 12.2022
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
- Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
- Stayed informed of the latest industry trends, sharing insights with team members to inform strategic planning and operational improvements.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
Senior Mortgage Processor
New American Funding
07.2014 - 07.2021
- Increased closing ratio by proactively identifying potential issues and working with parties involved to resolve them quickly.
- Managed a high-volume pipeline of loans, prioritizing tasks for optimal efficiency and client satisfaction.
- Negotiated favorable terms for borrowers while ensuring adherence to lender guidelines during loan structuring processes.
- Assisted in developing training materials for new hires, enhancing the onboarding process and ensuring a strong foundation in mortgage processing best practices.
- Developed strong relationships with realtors, title companies, and other industry professionals to facilitate smooth transactions.
- Ensured compliance with federal and state regulations by conducting thorough reviews of loan documents.
- Played an instrumental role in achieving company goals through consistent achievement of individual targets.
- Enhanced customer satisfaction by providing timely and accurate updates on loan applications.
- Provided exceptional customer service by addressing borrower concerns promptly and professionally.
- Demonstrated expertise in various loan products, offering tailored solutions to meet clients'' unique needs.
- Mentored junior processors, sharing knowledge and best practices to improve overall team performance.
- Contributed to the growth of the organization by consistently meeting or exceeding sales objectives.
- Collaborated with underwriters to expedite loan approvals, resulting in faster closings for clients.
- Reduced errors in mortgage applications by implementing a robust quality control process.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Processed mortgage loan applications accurately and successfully for over 25 years.
Education
Associate of Arts - Accounting
Schoolcraft College
Livonia, MI05-1996
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Employee development
- Customer relations
- Customer relationship development
- Workflow optimization
- Production
- Management
- Compliance management
- Quality assurance
- Delegation
- Financial administration
- Operational planning
- Employee engagement
- Team leadership
- Multitasking and organization
- Employee supervision
- Decision-making
- Data entry
- Customer service
- Goal setting
- Microsoft office
- Customer service management
- Relationship building
Accomplishments
- Achieved Top Processor Awards by completing and hitting top numbers of closings with accuracy and efficiency.
- Collaborated with team of 20 in the development of Top Producers.
Languages
Tagalog
Full Professional
Timeline
Operations Supervisor/Lead Senior Loan Processor
Home Funding Corporation
08.2023 - Current
Senior Mortgage Loan Processor
RoundPoint Mortgage Servicing Corporation
10.2021 - 12.2022
Senior Mortgage Processor
New American Funding
07.2014 - 07.2021
Associate of Arts - Accounting
Schoolcraft College
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