Maria de lara

• Explained coverage options to potential policyholders, answering questions or concerns.
• Provided guidance on medical reimbursement issues such as coding, claim forms, and fee schedules.
• Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
• Sent clinical request and missing information letters to obtain incomplete information.
• Performed administrative tasks such as filing paperwork, preparing reports, answering phones, scheduling appointments.
• Advised clients on how to maximize their health care benefits while minimizing out-of-pocket expenses.
• Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.
• Identified trends in customer feedback and reported them to management for further investigation.
• Created detailed reports about customer service activities as requested by management.
• Audited customer account information to identify issues and develop solutions.
• Tracked orders and communicated order status updates to customers as needed.
• Answered customer inquiries via phone, email, and online chat.
• Managed escalated calls from customers who are dissatisfied with service received.
• Delivered customer support to high call load each shift.
• Updated databases with new and modified customer data.

Administrative Assistant, Constituent Services Coordinator

• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Monitored visitor access control systems including issuing identification badges when necessary.
• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Developed relationships with local advocacy organizations, providing support when needed.
• Maintained records of constituent contact information and service requests.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Created effective business plans to focus strategic decisions on long-term objectives.
• Monitored inventory levels and placed orders to restock shelves.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Maintained current understanding of company offerings to better serve customers and team members.
• Analyzed business performance data and forecasted business results for upper management.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Prepare forms or agreements to complete sales
• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Issue receipts, refunds, credits, or change due to customers
• Assist customers by providing information and resolving their complaints
• Answer customers' questions, and provide information on procedures or policies
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.