Maria De La Riva

• Lead and mentor a team of 7 managing key accounts across Automotive, Consumer Retail, and Health Care sectors, driving operational performance and client satisfaction.
• Improve logistics operations by implementing best practices, optimizing supply chain workflows, and executing cost‑reduction and process‑improvement initiatives.
• Track and analyze KPIs, shipment profitability, and A/R health (ODS%, unbilled files, disputes, billing accuracy) to support performance improvement and strategic decision‑making.
• Partner with cross‑functional teams and manage smooth transitions of accounts to operations and back‑office teams, ensuring process efficiency and service continuity.
• Build strong client relationships through proactive issue resolution while fostering a collaborative, high‑morale team culture focused on coaching and continuous improvement.
• Delivered measurable results including a 20% increase in on‑time delivery and a 12% increase in client satisfaction.

• Lead and mentor a high-performing team of 9, fostering professional development and a customer-centric culture.
• Develop and execute comprehensive strategies, achieving 15% increase in client retention rates and 20% increase in customer satisfaction scores.
• Utilize advanced analytics to monitor and improve customer experience metrics.
• Implement process improvements, resulting in 10% increase in operational efficiency and 12% growth in key account revenue.
• Drive innovation by integrating emerging industry practices into account management processes.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

• Acted as primary liaison between key customers and internal teams, ensuring seamless communication and service delivery.
• Conducted comprehensive business reviews, providing actionable insights leading to 15% increase in account profitability.
• Implemented process improvements, driving 20% enhancement in supply chain efficiency.
• Developed data-driven strategies contributing to 10% increase in account expansion.

Operations Account Manager:

• Managed high-value accounts across multiple regions, increasing client retention and satisfaction by 20%.
• Developed strategic account management plans and resolved complex operational issues.

Operations Manager:

• Led a diverse team in logistics operations, reducing costs by 15% and enhancing service delivery times.
• Implemented training programs to boost team productivity and morale.

Freight Forwarding Specialist:

• Oversaw end-to-end management of air and ocean freight operations.
• Negotiated rates, achieving 10% cost savings while maintaining high service quality.

Import/Export Coordinator:

• Coordinated import/export operations for air and ocean shipments, reducing turnaround times by 12%.
• Developed strong relationships with customers, vendors, and regulatory agencies.