Maria De La Rosa
2717 Peppertree Place Plano,TX
Summary
Dedicated and technically skilled bilingual receptionist, business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, and administrative assistant with superior customer service.
Overview
10
10
years of professional experience
Work History
Restaurant General Manager
North Texas Bells
05.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Medical Receptionist
Prime Diagnostic Imaging
10.2023 - 09.2024
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Check in-check out
- Collect copay and outstanding balance
- confirm appointment
- schedule appointment
- Referrals
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Front Office Receptionist
Glaucoma Associate of Texas
06.2023 - 12.2023
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Check in/check out
- collecting past due balance and copays
- Booking appointments
- Registration, faxing and scanning
Customer Service Representative
Cognizant Technologies Solutions
03.2021 - 12.2022
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Improved overall call center performance with effective coaching and feedback to team members.
- Support Inbound/ Outbound calls from members and providers
- Conduct varies surveys related to health assessments and member satisfaction
- Demonstrate ability to quickly build rapport and respond to customers in an emphatic manner
- Aptitude to listen attentively capture relevant information from members or providers
- Support providers needs for basic inquiries of eligibility and covered benefits
- Billing concerns and referral authorizations inquiries
Medical Receptionist/Patient Referral Coordinator
Dallas Internal Specialist & Geriatric
08.2019 - 03.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Referrals
- Insurance authorizations
Customer Service Representative
Children's Health Pediatric Group
02.2016 - 08.2019
- Greeting Patients
- Manage Providers Schedule thru out the day
- Handling incoming & enquiries
- Booking appointments
- Confirming appointments/ Schedule appointments
- Verifying Insurance
- Collecting copays/ outstanding balance
Education
Associate of Science - Medical Assistant
ATI Career
Richardson, TX06-2012
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Scheduling coordination
- Restaurant promotion
- Food preparation
- Business management
- Sanitation standards
- Team management
- Food service background
- Supervisory skills
- Customer service
- Call center operations
- Scheduling
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Medical billing
- Electronic medical records
- EMR / EHR
- Referral verification
Languages
Spanish
Full Professional
Timeline
Restaurant General Manager
North Texas Bells
05.2024 - Current
Medical Receptionist
Prime Diagnostic Imaging
10.2023 - 09.2024
Medical Front Office Receptionist
Glaucoma Associate of Texas
06.2023 - 12.2023
Customer Service Representative
Cognizant Technologies Solutions
03.2021 - 12.2022
Medical Receptionist/Patient Referral Coordinator
Dallas Internal Specialist & Geriatric
08.2019 - 03.2021
Customer Service Representative
Children's Health Pediatric Group
02.2016 - 08.2019
Associate of Science - Medical Assistant
ATI Career
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