Maria De La Torre
Turlock,CA
Summary
Excelled in interpersonal skills to secure and grow key accounts, achieving a significant increase in sales volume. Passionate about leading teams to exceed targets through innovative strategies and exceptional service. Hardworking and passionate job seeker with strong organizational skills eager to secure stable position. Ready to help team achieve company goals. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
10
10
years of professional experience
Work History
Bilingual Furniture Sales Associate / Key Holder
Roomsxpress
12.2017 - Current
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Provided training and mentorship to new sales associates, sharing best practices and fostering a collaborative team environment.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Handled cash register operations accurately while adhering to company policies regarding returns, exchanges, and refunds.
Accounts Receivable Manager
Pacagri Foods
11.2021 - 01.2022
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Processed incoming payments in accordance with established financial policies.
- Completed daily process adjustments to maintain accuracy.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Resolved valid or authorized deductions by entering adjusting entries.
- Partnered with sales teams to develop customized payment plans for high-value clients, ensuring long-term business partnerships.
- Handled incoming cash and prepared cash bags for money Armored vehicle to pick up
Sales Associate
East Inflatables
01.2016 - 02.2017
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Conducted 99% of sales on line while handling company website.
Bilingual Account Sales Manager
Aldelo Lp
02.2014 - 10.2015
- Implemented effective lead generation strategies, consistently meeting or exceeding monthly quotas for new business opportunities.
- Collaborated with cross-functional teams to develop targeted marketing materials for prospective customers.
- Conducted regular sales team meetings to review performance metrics, discuss challenges, and share best practices for continuous improvement in overall sales effectiveness.
- Identified areas for upselling additional products or services within existing accounts as part of a comprehensive account management strategy.
- Cultivated an extensive network of industry contacts, leveraging relationships to access untapped markets and drive new business growth.
- Participated in trade shows, conferences, and networking events to represent the brand professionally while generating new leads and opportunities.
- Coordinated with technical support teams to address client concerns promptly and maintain high levels of customer satisfaction throughout the sales process.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Handled all South and Central America accounts
Education
Diploma - Business Operations Managment
Skadron College
San Bernardino07.1999
Skills
- Sales Reporting
- Friendly and Helpful
- Customer Service
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Data Entry
- Ten Key by touch
Languages
Spanish
Full Professional
Timeline
Accounts Receivable Manager
Pacagri Foods
11.2021 - 01.2022
Bilingual Furniture Sales Associate / Key Holder
Roomsxpress
12.2017 - Current
Sales Associate
East Inflatables
01.2016 - 02.2017
Bilingual Account Sales Manager
Aldelo Lp
02.2014 - 10.2015
Diploma - Business Operations Managment
Skadron College