Maria De La Torre
Nuevo,CA
Summary
Dynamic professional with a proven track record in customer relationship management and documentation from roles at Inland Regional Center and Nuview School District. Excelled in providing support, achieving a significant improvement in service delivery and performance monitoring. Skilled in bilingual communication and detail-oriented tasks, adept at driving positive outcomes and fostering relationships.
Overview
9
9
years of professional experience
Work History
Consumer Program Liaison
Inland Regional Center
05.2024 - Current
- Act as a consultant to residential and day program vendors regarding basic services, programming, and nursing issues as able. Review consumer records maintained by service providers, as necessary.
- Conduct regular monitoring visits, review records and investigate complaints.
- Assist in the investigation of complaints involving vendored services as assigned and prepare plans of corrective as necessary.
- Do any required follow-up in a timely manner. Visit every facility in caseload twice a year completing required paperwork.
- Act as a resource person to staff, community agencies and other regional centers in identifying residential and day program resources to meet consumer needs. Provide trainings as needed.
- Prepare reports of findings and write plans of correction, as necessary in a timely manner.
- Organize travel efficiently and effectively.
Special Education Paraeducator
Nuview School Disctrict
02.2019 - 05.2024
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained student-centered, supportive environment in delivering learning experiences.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Behavior Analysis (ABA) Discrete Trial Training. Set up work areas and prepare materials for instructional use.
- Translated in Spanish during parent conferences and meetings.
- Implemented behavioral plans designed by IEP team.
CLERK II BILINGUAL
Nuview Preschool
09.2018 - 02.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
BILINGUAL INSTRUCTIONAL AIDE
Hemet Unified School District
02.2018 - 09.2018
- Worked individually or in small groups with students and reviewed classroom instruction, answered questions and helped with language development.
- Assisted with planning and preparing educational materials and activities and maintained individual student communication devices and books.
- Maintained confidentiality about children and families and respected cultural and language differences.
- Performed job coaching duties and helped students develop language proficiency.
- Operated and cared for instructional and audio-visual equipment used in classroom.
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
Parent Liaison
Victor Community Support Services
11.2015 - 10.2017
- Referred clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment,, and financial assistance, and provided concrete information, such as where to go and how to apply.
- Provided support in such areas as grief, stress and chemical dependency.
- Collected supplementary information needed to assist client, such as employment records, medical records, and school reports.
- Liaised between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children facing disabilities, abuse, and poverty. Maintained case history records and prepared reports.
Education
Bachelor of Arts - Human Services
Columbia College, Columbia, MO
Missouri12.2015
High School Diploma -
Beaumont High School
Beaumont, CA06.1993
Skills
- Documentation And Reporting
- Customer Relationship Management
- Performance monitoring
- Detail Oriented
Timeline
Consumer Program Liaison
Inland Regional Center
05.2024 - Current
Special Education Paraeducator
Nuview School Disctrict
02.2019 - 05.2024
CLERK II BILINGUAL
Nuview Preschool
09.2018 - 02.2019
BILINGUAL INSTRUCTIONAL AIDE
Hemet Unified School District
02.2018 - 09.2018
Parent Liaison
Victor Community Support Services
11.2015 - 10.2017
Bachelor of Arts - Human Services
Columbia College, Columbia, MO
High School Diploma -
Beaumont High School
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