MARIA DEL CARMEN MENDOZA
Clifton
Summary
Developed customer service and administrative skills in healthcare setting, seeking to transition into new field. Proven ability to manage patient interactions and streamline office operations. Excels in environments requiring attention to detail and effective communication.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Wellington Neurology
08.2024 - 01.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used [Software] to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Diet Clerk/Caregiver
St Mary's Medical Center
01.2004 - 08.2024
- Identified specific needs and provided the highest level of care for the patient's well-being
- Answered an average of [100] or more calls, per day responding to customer's food orders, resolving problems, informing costumers of diet changes and redirecting calls to the right department
- Assembled trays and delivered food and beverages for patients based on dietary recommendations and personal preferences
- Kept areas clean, organized, and stocked, as well as sanitized surfaces
- Kept a perfect attendance and was always on time to work
Education
High School -
Central High School
Grand Junction, CO01.1995
Skills
- Customer service
- Computer literate
- Bilingual in Spanish
- HIPAA compliance
- Insurance verification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Wellington Neurology
08.2024 - 01.2025
Diet Clerk/Caregiver
St Mary's Medical Center
01.2004 - 08.2024
High School -
Central High School
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