Maria De Leon
Chicago,IL
Summary
Friendly receptionist dedicated to offering exceptional assistance to team members and clients by dedicating to resolve customers issues quickly and thoroughly. With success in processing high volume of calls and maintaining efficiency in fast-paced environments for a variety background of office settings. A fast learner meanwhile gaining multiple skills like coordinating appointments, organizing mail and collecting messages to facilitate office communication. Reliable employee offering excellent bilingual communication, and good judgment.
Overview
5
5
years of professional experience
Work History
Offsite Receptionist
MAP Communications
02.2023 - Current
- Greet incoming calls professionally and provide friendly, knowledgeable assistance like directing incoming calls to correct offices, confirming appointments, communicating with clients, and updating client records.
- Manage high call volumes and high-stress calls situations effectively, while maintaining professional composure and resolving disputes or conflicts.
- Processing payments for city utilities such as water/ gas and light bills. Multiple food companies and online gift shop stores. As well as helped with online school subscriptions.
- Handle assignments independently with good judgement and critical thinking skills by answering questions, and addressing, resolving and/ or escalating issues to management personnel to satisfy customers.
- Answer calls for multiple lawyers, hospitals/clinics, management properties, etc.
- Promote superior experience by addressing customer concerns and demonstrating empathy.
- Gain customer trust by providing knowledgeable and accurate information in both English and Spanish as well as provide language translation services for customer service inquiries.
- Mastered multiple software systems for seamless navigation during calls.
Answering Service Operator
Excel Answering Service
03.2022 - 01.2023
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
- Resolved customer issues through research and problem solving.
- Relayed and transcribed written and verbal messages to doctors and attorneys.
- Collected and verified telephone numbers, addresses and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained up-to-date knowledge of emergency call procedures.
- Received incoming calls and paged individuals and departments over PA system.
- Searched relevant directories to find contacts, business addresses, and on-call information for customers and employees.
- Answered up to 150-250 calls per day in busy, in fast-paced office for both English and Spanish -speaking customers.
- Scheduled appointment for doctors, clinics and law firms
- Sit for long periods of times, up to 8 hours
Crew Member
Dunkin Donuts
06.2021 - 12.2021
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Collaborated with team members to complete orders.
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Measure ingredients required for specific food items being prepared.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Serve orders to customers at windows, counters, or tables.
- Prepare and serve beverages such as coffee and fountain drinks.
- Pre-cook items such as bacon, to prepare them for later use.
Server
Chuck E. Cheese
08.2019 - 04.2020
- Greet guests and seat them at tables or in waiting areas.
- Assisted with preparing and serving food and beverages.
- Supervised and coordinated activities of dining room staff to ensure that patrons received prompt and courteous service
- Operate cash registers to accept payments for food orders or prizes.
- Inspected restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Receive and record patrons' dining/ party reservations.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Spoke with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Established relationships with party hosts to offer memorable experiences to have customers return again
Education
High School Diploma -
Solorio Academy
08.2019
Skills
- Caller Assistance
- Customer Experience
- Active Listening and Communication
- HIPAA Guidelines
- Maintenance Requests
- Documenting Calls
- Interpretation and Translation Services
- Responding to Difficult Customers
- Inbound and Outbound Calling
- Appointment Booking
Additional Information
bilingual speaker, Spanish and English
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Offsite Receptionist
MAP Communications
02.2023 - Current
Answering Service Operator
Excel Answering Service
03.2022 - 01.2023
Crew Member
Dunkin Donuts
06.2021 - 12.2021
Server
Chuck E. Cheese
08.2019 - 04.2020
High School Diploma -
Solorio Academy