Maria Delgado
Summary
Dynamic healthcare professional with experience at EON Health, excelling in patient care coordination and data accuracy. Proven adaptability and attention to detail enhance workflow efficiency. Skilled in electronic chart display and effective communication, contributing to improved patient outcomes and satisfaction. Committed to continuous improvement and quality assurance in care management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Navigator 1
EON HEALTH
09.2024 - Current
- Review and validate AI-flagged radiology reports, focusing on incidental findings and screening program enrollments.
- Adhere strictly to standardized workflows and quality protocols.
- Document findings and updates in the Eon platform to support seamless care coordination.
- Conduct structured outbound calls to patients and providers to coordinate overdue or upcoming follow-up care.
- Follow standardized call scripts and workflows to ensure quality, compliance, and patient/provider satisfaction.
- Manage inbound calls, addressing basic scheduling or care coordination inquiries professionally.
- Update patient records with new information obtained during interactions.
- Identify and escalate discrepancies, unclear findings, or complex inquiries to the appropriate healthcare provider or supervisor.
- Apply clearly defined criteria to deactivate patients within the Eon platform when appropriate.
- Collaborate with internal teams to uphold data accuracy, system integrity, and efficiency.
- Support quality assurance initiatives and continuous process improvements within the Care Management department.
Certified Medical Assistant
Village Medical
04.2022 - 04.2024
- Administered patient care procedures, ensuring adherence to safety and quality standards.
- Assisted in patient intake, accurately recording vital signs and medical histories.
- Coordinated appointments and follow-up visits, enhancing patient scheduling efficiency.
- Managed electronic health records, maintaining data accuracy and confidentiality.
- Educated patients on medication management and treatment plans to improve compliance.
- Supported healthcare providers during examinations, facilitating streamlined operations in clinical settings.
- Implemented process improvements for inventory management of medical supplies, reducing waste.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Prepared and administered medications to alleviate patient symptoms.
Patient Care Technician
Total Medicine Inc
11.2021 - 01.2022
- Monitored patient vital signs and reported changes to nursing staff..
- Documented patient information accurately in electronic health records system.
- Maintained cleanliness and organization of patient care areas.
- Supported medical staff during procedures, preparing necessary equipment and supplies.
- Documented patient information and care activities in electronic health record.
COVID-19 Vaccinator
Prism Healthcare
08.2021 - 11.2021
- Administered COVID-19 vaccinations to diverse populations, ensuring compliance with health regulations and protocols.
- Educated patients on vaccine benefits and potential side effects, enhancing community awareness and trust in vaccination efforts.
- Maintained accurate records of vaccinations administered, contributing to data integrity for public health monitoring.
- Collaborated with healthcare teams to streamline vaccination processes, improving workflow efficiency during high-demand periods.
- Monitored patient responses post-vaccination, addressing immediate concerns and reporting adverse reactions as necessary.
- Implemented infection control measures during vaccine administration, reducing the risk of exposure to COVID-19 for both staff and patients.
- Completed screening questions with patients following CDC guidelines.
Education
Associate of Science - Applied Science in Health
Northwestern Business College
Chicago, IL06-1998
Skills
- Emergency response training
- Adaptability and flexibility
- Problem-solving
- Vaccine administration
- EMR / EHR
- Procedure preparations
- HIPAA Certification
- Health screening
- Fluent in Spanish
- Medical records management
- Setting up referrals
- Supply restocking
- Appointment scheduling
- Call triaging
- Chart updating
- Performing ekgs
- Multitasking
- Excellent communicatione
- Medication administration
- Direct patient care
- Patient education and counseling
- Patient assessment
- EMR systems
- Infection control measures
Certification
- Certified Medical Assistant Certification
- HIPPA Compliance
- BLS CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Navigator 1
EON HEALTH
09.2024 - Current
Certified Medical Assistant
Village Medical
04.2022 - 04.2024
Patient Care Technician
Total Medicine Inc
11.2021 - 01.2022
COVID-19 Vaccinator
Prism Healthcare
08.2021 - 11.2021
Associate of Science - Applied Science in Health
Northwestern Business College