Maria Delisser
Richmond,VA
Summary
I am an outstanding individual who believes in hard work and dedication.I have possessed over ten years of experience of customer service in my chosen fields.
With my drive and willingness to learn,and my communicative skill;I know I’ll be an asset to your organization.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Breezes Trelawny Resort Jamaica
, VA
12.2009 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Personal Care Assistant
The Haven Assisted Living
03.2019 - 04.2022
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Reported concerns to nurse supervisor to promote optimal care.
- Completed scheduled patient check-ins and progress reports for clients.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
Child Care Manager
Owners cayman island
08.2012 - 05.2016
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Created and updated records to document employee and participant information.
- Trained, managed and motivated employees to promote professional skill development.
Education
GED -
Richmond Adult Education
119 Leigh St Richmond VA06.2023
Skills
- Credit Card Payment Processing
- Report Generation
- Report Creation
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Issue and Complaint Resolution
Timeline
Personal Care Assistant
The Haven Assisted Living
03.2019 - 04.2022
Child Care Manager
Owners cayman island
08.2012 - 05.2016
Customer Service Representative
Breezes Trelawny Resort Jamaica
12.2009 - 05.2022
GED -
Richmond Adult Education
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