Maria Dellagatta
Staten Island,New York
Summary
Client-centered professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. Accommodating and warm individual possessing strong observational skills and in-depth understanding of human behavior. Offering comprehensive background conducting psychological tests, interviewing patients and monitoring patient progress.
Overview
13
13
years of professional experience
Work History
Store Team Member
Shoprite Store
02.2023 - Current
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Developed and implemented store-wide policies and procedures to improve customer service and store operations.
- Analyzed customer levels and planned resources according to needs.
- Followed inventory management and loss prevention policies to minimize shrink in store.
Personal care assistant
Chinese American Planning Council
08.2021 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Planned activities to encourage movement, stretching and strength building.
- Ran errands for patients, did shopping, and picked up other necessities.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Assistant
St.Charles School
09.2018 - 09.2022
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records and personnel to accomplish aggressive targets.
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed and implemented strategies to streamline office operations.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Ordered and distributed office supplies while adhering to fixed office budget.
Internship Student
Department Of Health And Mental Hygiene
06.2021 - 08.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support, addressing routine, and special requirements.
Manager
Toys R Us
04.2010 - 09.2014
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
B.S - Psychology, Human Service
Penn State University, Herkimer Community College
Associate of Science - Human Services
Herkimer County Community College
Herkimer, NY06.2022
A.A.S - undefined
The Allen School for Medical Science
Managing Emotions in times of Uncertainty & Stress (Certified Course) - undefined
Yale University
Covid 19 Contact Tracing (Certified Course) -
John Hopkins University
Skills
- Interpersonal Communication
- Training and Development
- Dependable and Responsible
- Problem-Solving
- Active Listening
- Cultural Awareness
- Quality Standards
- Critical Thinking
- Clear Public Speaking Skills
- Public Relations
Timeline
Store Team Member
Shoprite Store
02.2023 - Current
Personal care assistant
Chinese American Planning Council
08.2021 - Current
Internship Student
Department Of Health And Mental Hygiene
06.2021 - 08.2021
Assistant
St.Charles School
09.2018 - 09.2022
Manager
Toys R Us
04.2010 - 09.2014
B.S - Psychology, Human Service
Penn State University, Herkimer Community College
Associate of Science - Human Services
Herkimer County Community College
A.A.S - undefined
The Allen School for Medical Science
Managing Emotions in times of Uncertainty & Stress (Certified Course) - undefined
Yale University
Covid 19 Contact Tracing (Certified Course) -
John Hopkins University