Summary
Work History
Education
Skills
Timeline
Referral
Overview
Generic
Maria De Los Santos

Maria De Los Santos

Coral Springs,FL

Summary

  • Ambitious individual trained in personal and beauty services and looking for career-oriented position. Brings demonstrated strengths in skincare and makeup, consultations and customer service. Eager to serve customers while further developing skills.
  • Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.
  • Licensed Esthetician and Skin Care Consultant with more than 600 hours of professional training.

Work History

Esthetics Student

Aveda Institute South FL
Davie, FL
11.2021 - 06.2022
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Sanitized and organized station and tools.
  • Performed Facials, makeup application and nails for customers for special events and occasions.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining skin health.
  • Sterilized equipment for patient treatments.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Fostered friendly, warm and exceptional customer experience.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.
  • Educated patients on treatment options.
  • Stocked treatment rooms with proper supplies.
  • Performed waxing, body treatment application and gentle exfoliation to improve overall skin condition.
  • Performed consultations for patients before scheduling treatments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Handled busy schedules and stayed on top of key deadlines.

Assistant Manager

Little Havana Restaurant
Parkland, FL
02.2020 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Hostess/Cashier

Little Havana Restaurant
Coral Springs, FL
02.2019 - 02.2023
  • Greeted incoming and departing Guests warmly with a genuine smile and eye contact; escorted them to assigned dining area; presented menus
  • Used visual cues to seat Guests in either the bar or dining area depending on their preference
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answered incoming calls to the restaurant and provide appropriate service
  • Managed the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming
  • Guests if appropriate
  • Tend to special Guest needs and requests
  • Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e
  • Notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)
  • Protected establishment and patrons by adhering to sanitation, safety and alcohol control policies
  • Helped dining room staff by setting and clearing tables; replenishing water; serving beverages
  • Issued dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
  • Received payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
  • Reconciled cash drawer by proving cash transactions; listing checks and credit card charges for to- go orders
  • Contributed to team effort by accomplishing related results as needed
  • Assisted with inventory and stock analysis
  • Ordered from suppliers
  • Assisted in promotional events

Administrative Assistant

Jardin De Pekes
Santo Domingo, Dominican Republic
06.2018 - 01.2019
  • Successfully led key projects which resulted in improvement of business processes
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
  • Expanded book of business by processing new clients expediently and accurately
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks
  • Welcomed guests and clients in an upbeat and friendly manner
  • Helped less experienced staff manage daily assignments.

Education

Esthetics Full Specialist - Esthetician

Aveda Institute South Florida
Fort Lauderdale, FL
06.2022

High School Diploma - undefined

J. P. Taravella High School
2018

Skills

  • Answering calls and phone line management
  • Customer service (3 years)
  • Bilingual
  • Problem solver (3 years)
  • Self-directed
  • Time management
  • Calendar management
  • Microsoft office
  • Scheduling (3 years)
  • Hostess (3 years)
  • Guest Service (3 years)
  • Host (3 years)
  • Busser (3 years)
  • Serving Experience (3 years)
  • Event Planning (3 years)
  • Administrative Experience (1 year)
  • Events Management
  • Typing
  • Catering (3 years)
  • Management(3 years)
  • Assessments
  • Customer Service Skills — Highly Proficient
  • February 2019
  • Measures a candidate's skill in evaluating approaches to customer service & satisfaction
  • Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field

Timeline

Esthetics Student

Aveda Institute South FL
11.2021 - 06.2022

Assistant Manager

Little Havana Restaurant
02.2020 - Current

Hostess/Cashier

Little Havana Restaurant
02.2019 - 02.2023

Administrative Assistant

Jardin De Pekes
06.2018 - 01.2019

Esthetics Full Specialist - Esthetician

Aveda Institute South Florida

High School Diploma - undefined

J. P. Taravella High School

Referral

  • "...during this time she was a dependable resource who never miss a chance to surprise us with her creativity and out of the box thinking skills. she loves challenges and is highly motivated and interesting in learning. I strongly recommend." - Mary Pimentel (coworker) 786-463-2311


  • " ...some truly shine brighter than others, Maria De Los Santos is one of my top young adults that made me extremely proud how she
    handled many different situations that would occur. She has demonstrated professionalism, resilience and determination.
    She has proven to be customer driven and ALWAYS strive to provide the best possible service. I can attest that Maria De Los Santos is a well rounded professional and possesses all the necessary qualifications to hold the utmost
    success in this industry." -Michelle Alvarez ( Restaurant Owner) 954-934-7270
  • "As an Educator at the Aveda Institute, I have come across hundreds of students who all learn
    differently, at a different pace, and possess unique skillsets. Although all my students are talented, there are a few that shine brighter
    than others. DeLosSantos was a student that made me proud day in and day out. Their passion for this industry speaks volumes and is seen through their work. They have demonstrated professionalism, resilience, and determination. Above all, they have proven to be customer
    driven and always strive to provide the best possible service. Their RPST was consistently high as they educated their guests confidently on the importance of home care to obtain maximum results. I can attest that DeLosSantos is a well-rounded professional and possesses all the
    necessary qualifications to hold the utmost success in this industry." -Ashley Garcia (AVEDA Educator) (305) 399-1595 ashley.garcia@avedaflorida.edu


Overview

5
5
years of professional experience

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Maria De Los Santos