Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Del Rio

Salinas,CA

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

25
25
years of professional experience

Work History

Office Manager

Xudong Yang, D.D.S., M.M.Sc., Ph.D.
07.2015 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Contributed to revenue growth by accurately processing insurance claims and maintaining detailed financial records.
  • Ensured a high level of data confidentiality by adhering strictly to HIPAA regulations in all aspects of patient file management and communication practices.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Developed and enforced office policies to maintain high standards of patient care and confidentiality.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.

Dental Assistant/Front Desk Receptionist

Jeffrey A. Daughenbaugh, D.D.S., M.S.D.
05.2000 - 06.2015
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Organized and maintained files and records to ensure up-to-date documentation.

Education

Associate of Science - Social Sciences

Penn Foster College
Scottsdale, AZ
05-2010

High School Diploma -

Salinas Adult School
Salinas, CA
05-2000

Skills

  • Customer service
  • Credit and collections
  • Scheduling and calendar management
  • Organizational skills
  • Office administration
  • Computer skills
  • Data entry
  • Office management
  • Bookkeeping
  • Mail handling
  • Report writing
  • Multitasking

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Office Manager

Xudong Yang, D.D.S., M.M.Sc., Ph.D.
07.2015 - Current

Dental Assistant/Front Desk Receptionist

Jeffrey A. Daughenbaugh, D.D.S., M.S.D.
05.2000 - 06.2015

Associate of Science - Social Sciences

Penn Foster College

High School Diploma -

Salinas Adult School

Similar Profiles

CREATE PROFILE