Maria Desiano
Summary
Reliable Operations Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Area Manager
Amazon
10.2020 - Current
- Analyze work forecasts and determine productivity requirements to produce during the shift to meet overall building objectives
- Continuously improving operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Increase team productivity by streamlining processes and implementing more efficient systems.
- Manage daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Oversees inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Operations Manager
Aeropostale
10.2019 - 10.2020
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Brand Manager
Anya Hindmarch
08.2018 - 10.2019
- Served as the primary US contact for the company's head office in London
- Enhanced brand recognition by developing and executing targeted marketing campaigns.
- Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
- Conducted market research to identify key trends, ensuring the brand remained competitive in its industry.
- Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
- Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
Assistant Store Manager
Michael Kors
03.2013 - 08.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Education
Bachelors of Business Management (BBA) - Business Marketing
City University of New York Brooklyn College
Skills
- SQL and Database Management
- Analytical Operations Management
- Lean Principles
- Creative and critical thinking
- Management and problem-solving skills
- Project Management
- Data Analysis
- Performance Metrics
- Continuous Improvement
- Business development and planning
Certification
IBM Business Intelligence (BI) Analyst Professional Certificate
Timeline
Operations Area Manager
Amazon
10.2020 - Current
Operations Manager
Aeropostale
10.2019 - 10.2020
Brand Manager
Anya Hindmarch
08.2018 - 10.2019
Assistant Store Manager
Michael Kors
03.2013 - 08.2018
Bachelors of Business Management (BBA) - Business Marketing
City University of New York Brooklyn College
IBM Business Intelligence (BI) Analyst Professional Certificate
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