Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maria Desiano

Summary

Reliable Operations Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Area Manager

Amazon
10.2020 - Current
  • Analyze work forecasts and determine productivity requirements to produce during the shift to meet overall building objectives
  • Continuously improving operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Increase team productivity by streamlining processes and implementing more efficient systems.
  • Manage daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Oversees inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.

Operations Manager

Aeropostale
10.2019 - 10.2020
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Brand Manager

Anya Hindmarch
08.2018 - 10.2019
  • Served as the primary US contact for the company's head office in London
  • Enhanced brand recognition by developing and executing targeted marketing campaigns.
  • Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
  • Conducted market research to identify key trends, ensuring the brand remained competitive in its industry.
  • Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
  • Managed budgets, ensuring efficient allocation of resources for maximum return on investment in marketing initiatives.
  • Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.

Assistant Store Manager

Michael Kors
03.2013 - 08.2018
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

Education

Bachelors of Business Management (BBA) - Business Marketing

City University of New York Brooklyn College

Skills

  • SQL and Database Management
  • Analytical Operations Management
  • Lean Principles
  • Creative and critical thinking
  • Management and problem-solving skills
  • Project Management
  • Data Analysis
  • Performance Metrics
  • Continuous Improvement
  • Business development and planning

Certification

IBM Business Intelligence (BI) Analyst Professional Certificate

Timeline

Operations Area Manager

Amazon
10.2020 - Current

Operations Manager

Aeropostale
10.2019 - 10.2020

Brand Manager

Anya Hindmarch
08.2018 - 10.2019

Assistant Store Manager

Michael Kors
03.2013 - 08.2018

Bachelors of Business Management (BBA) - Business Marketing

City University of New York Brooklyn College
IBM Business Intelligence (BI) Analyst Professional Certificate
Maria Desiano