Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
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Maria Desir

New Rochelle,United States

Summary

Customer service professional with 4 years of experience, including a role as a waitress at Texas Roadhouse. Proven ability to thrive in high-volume environments while maintaining strong communication and interpersonal skills. Adaptable problem-solver with a track record of enhancing customer satisfaction in fast-paced settings. Experience as a full-time teacher has developed exceptional patience, and conflict resolution abilities.

Overview

7
7
years of professional experience

Work History

Server

Texas Roadhouse
New Rochelle, NY
07.2018 - 04.2025
  • Facilitated efficient order pickups by packaging food in to-go boxes, and restocking service areas with supplies during slow periods.
  • Developed a positive rapport with guests by providing exceptional customer service with respect, a smile, and genuine care.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed cleaning duties by sweeping, and tidying up the server station every evening.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided support to swamped colleagues who are "in the weeds" by offering to take orders as a service to them.

Fourth grade ELA Teacher

Achievement First East New York Charter School
Brooklyn, United States
09.2023 - 02.2024
  • Improved students' reading/writing skills by modeling strategies such as: identifying the genre, annotating a text, and writing a summary.
  • Supported other co-teacher by dividing up every day tasks, and responsibilities amongst ourselves.
  • Sharpened skill in classroom management by attending coaching sessions, and professional staff development weekly

Building Substitute

Trinity Elementary School
New Rochelle, United States
09.2022 - 06.2023
  • Executed lesson plans left behind by lead teachers who are absent, or occupied with professional development meetings.
  • Prioritized free time by planning, and instructing science to two fifth grade classes alongside their lead teacher.

Education

Bachelor of Science - Childhood Education, Social Studies

Iona College
New Rochelle, New York
05.2021

Skills

  • Team collaboration
  • POS operation
  • Customer service
  • Cash handling
  • Attention to detail
  • Verbal and written communication
  • Fluent in Haitian Kreyol
  • Beginner in Spanish
  • Building positive rapport
  • Willingness to learn
  • Open to feedback

Volunteer

  • Teach Sunday School classes weekly, providing kid friendly Biblical instruction.
  • Plan and lead Vacation Bible School (VBS) sessions annually, engaging students through creative lessons, hands-on learning, and group discussions.

Timeline

Fourth grade ELA Teacher

Achievement First East New York Charter School
09.2023 - 02.2024

Building Substitute

Trinity Elementary School
09.2022 - 06.2023

Server

Texas Roadhouse
07.2018 - 04.2025

Bachelor of Science - Childhood Education, Social Studies

Iona College

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