Maria Diaz
Miami,FL
Summary
Dedicated server and bartender with a proven track record of providing exceptional customer service in high-paced environments. Possess strong multitasking abilities, excellent interpersonal skills, and a deep understanding of beverage preparation and service protocols. Committed to creating a positive and memorable dining experience for patrons through attention to detail and friendly, efficient approach. Adaptable and quick-thinking professional with a keen ability to anticipate customer needs and handle challenging situations with grace. Adept at upselling and promoting menu items, contributing to increased sales and customer satisfaction. Proactive team player known for fostering a collaborative work environment and consistently exceeding performance expectations.
Overview
6
6
years of professional experience
Work History
Server
Le Zoo
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server/Bartender
Tequiztlan
07.2017 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
San Jose
Colombia12.2016
Skills
- Beverage Preparation
- Safe Food Handling
- Order Management
- Order Delivery Practices
- Guest Engagement
- Daily Specials Memorization
- Sales Techniques
- High-Volume Dining
- Wine Pairings
- Cash Handling
- Menu Memorization
- Food Safety Understanding
- Wine Service
- Exceptional Customer Service
- Upselling Techniques
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Le Zoo
05.2022 - Current
Server/Bartender
Tequiztlan
07.2017 - 04.2022
High School Diploma -
San Jose
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