Summary
Overview
Work History
Education
Skills
Timeline
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Maria Louzon

Arcadia,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

22
22
years of professional experience

Work History

Manager/Optician Technician

Stellar Vision
Babcock Ranch. , FL
10.2023 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Customer Representative

Home Depot
Port Charlotte, FL
11.2022 - 10.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided product and service information to customers.

Optician

Eyeglass World
02.2020 - 03.2021
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.

Optician/Assistant Manager

Northwest Opticians
08.2002 - 11.2018
  • Styled patients with appropriate frames and lenses based on face shape and Rx
  • Recommended new products and explained the benefits of the latest technology to customers
  • Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
  • Met with frame reps for frame selection and purchasing.
  • Recruited and trained in new hires.
  • Documented and responded to all customer inquiries and comments thoroughly and quickly.

Floating Optician/Tech

Self Employed “Eyes Travel For U”
12.2016 - 05.2018
  • I floated threw about 26 clinic's I did what ever they needed. When someone called in sick went on vacation or just needed help training someone in teaching them how to do adjustments, framing. lensometer.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.

Education

Cosmetology License - Cosmetology

Robinson Beauty School
Brooklyn Park, MN
1989

Skills

  • Sales and Upselling
  • Problem-Solving
  • Exceptional customer service
  • Special Requests
  • Positive and professional
  • Training and Development
  • Strong Interpersonal Communication
  • Customer Satisfaction
  • Excellent People Skills
  • Maintaining Clean Work Areas
  • Store Merchandising
  • Solution selling

Timeline

Manager/Optician Technician

Stellar Vision
10.2023 - Current

Customer Representative

Home Depot
11.2022 - 10.2023

Optician

Eyeglass World
02.2020 - 03.2021

Floating Optician/Tech

Self Employed “Eyes Travel For U”
12.2016 - 05.2018

Optician/Assistant Manager

Northwest Opticians
08.2002 - 11.2018

Cosmetology License - Cosmetology

Robinson Beauty School

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Maria Louzon