Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Diaz

Fredericksburg,VA

Summary

Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

12
12
years of professional experience

Work History

Front Desk Receptionist

Fredericksburg Dental Artists
02.2021 - Current
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed patient referrals to other medical specialists.

Front Desk Receptionist

Candlewood Suites Hotel
08.2019 - 02.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.

Shift Supervisor

Popeyes® Louisana Kitchen
02.2012 - 08.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.

Education

High School Diploma -

Gar-Field High School
Woodbridge, VA
06.2008

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Appointment Scheduling
  • Office Organization
  • File Organization
  • Sensitive information handling
  • Multi-Line Telephone Systems
  • Computer Proficiency
  • Billing and Invoicing

Languages

Spanish
Full Professional

Timeline

Front Desk Receptionist

Fredericksburg Dental Artists
02.2021 - Current

Front Desk Receptionist

Candlewood Suites Hotel
08.2019 - 02.2021

Shift Supervisor

Popeyes® Louisana Kitchen
02.2012 - 08.2019

High School Diploma -

Gar-Field High School

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Maria Diaz