Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Diaz

Lansing,IL

Summary

Dynamic leader with proven expertise in POS system operation and exceptional team leadership, honed at companies like Walgreens. Excelled in enhancing customer satisfaction and resolving conflicts, ensuring seamless operations. Skilled in cash handling and fostering a positive workplace culture, significantly contributing to operational excellence and client support.

Overview

13
13
years of professional experience

Work History

Shift Leader

Walgreens
09.2024 - Current
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Shift Supervisor

Chipotle
04.2024 - 09.2024
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Completed cash and credit card transactions accurately using POS software.
  • Supervised ongoing daily production phases.

Shift Manager

Andy’s Grille
09.2011 - 06.2023
  • Excelled in every store position and regularly backed up front-line staff.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Education

Associate Of Occupational Studies - Occupational Therapy

South Suburban College of Cook County
South Holland, IL

High School Diploma -

Thornton Township High School
Harvey, IL
06.2013

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • POS System Operation
  • Client Service
  • Client Support

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

Walgreens
09.2024 - Current

Shift Supervisor

Chipotle
04.2024 - 09.2024

Shift Manager

Andy’s Grille
09.2011 - 06.2023

Associate Of Occupational Studies - Occupational Therapy

South Suburban College of Cook County

High School Diploma -

Thornton Township High School

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Maria Diaz