Maria Diaz
Presidio,TX
Summary
Dynamic professional with a proven track record at AccentCare, adept in field operations and fostering effective communication. Excelled in supervising teams, ensuring regulatory compliance, and enhancing client satisfaction. Demonstrated ability to train employees and manage complex caseloads, significantly improving service delivery and operational efficiency. Skilled in stress tolerance and attention to detail, committed to achieving and exceeding objectives.
Overview
11
11
years of professional experience
Work History
Field Supervisor
AccentCare
09.2020 - Current
- Monitored employee performance for compliance with regulations and policies.
- Resolved client complaints to maintain satisfaction and loyalty.
- Placed care provider with clients.
- Involved in hiring process.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with clients to resolve issues and build productive relationships with care providers.
Sexual Assault Victim Advocate
Family Crisis Center of the Big Bend
05.2016 - 09.2021
- Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
- Managed caseloads effectively, ensuring timely follow-up with clients and appropriate documentation of services provided.
- Delivered training programs to local organizations on topics related to sexual violence prevention and response tactics.
- Educated community members on sexual assault prevention, contributing to increased awareness and bystander intervention.
- Developed tailored safety plans for clients, addressing individual needs and ensuring their wellbeing.
- Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
- Facilitated support groups, promoting healing through shared experiences and coping strategies.
- Provided crisis response services to victims, offering immediate emotional support and guidance during critical moments.
- Conducted thorough assessments of client needs, connecting them with appropriate resources such as counseling and financial assistance.
- Assisted victims in navigating legal processes, advocating for their rights throughout the judicial system.
- Collaborated with law enforcement and medical professionals for comprehensive victim assistance during investigations and examinations.
- Continuously expanded professional knowledge by attending trainings, conferences, and workshops related to trauma-informed care and advocacy best practices.
- Acted as liaison between clients and other service providers, facilitating clear communication and collaboration among all parties involved in a case.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Developed safety plans to meet victims' assessment of need.
- Collected statistical data and updated documentation to maintain client records.
- Provided comprehensive assessment, goal setting and service plans.
- Liaised with members of justice system on behalf of client.
- Attended interagency meetings and networked to create community partnerships.
- Constructed referral list of agencies and community resources for victims' to provide aftercare services.
- Coordinated individual and group counseling to meet victim service standards.
- Spearheaded awareness through public speaking to community and business groups.
- Referred clients to other specialists, institutions or support services as necessary.
- Wrote reports on clients and maintained required paperwork.
Field Data Collector
Westat Research
02.2014 - 03.2016
- Increased efficiency in data management by organizing and maintaining detailed records of all collected information.
- Ensured quality control with thorough verification of collected information, minimizing errors and inaccuracies.
- Collaborated with team members to develop effective strategies for tackling complex data collection projects.
- Exceeded client expectations by delivering comprehensive and accurate field data within specified timeframes.
- Streamlined processes by implementing innovative solutions to overcome challenges faced during fieldwork.
- Reviewed and processed confidential and extremely time-sensitive applications.
Education
No Degree - Psychology
Sul Ross State University
Alpine, TX03-2021
High School Diploma -
Presidio High School
Presidio, TX05-1986
Skills
- Field operations
- Schedule coordination
- Operations planning
- Task delegation
- Schedule development
- Decision-making
- Worker supervision
- Employee training
- Effective communication
- Job planning
- Stress tolerance
- Assignment delegation
- Dependable and hardworking
- Attention to detail
Languages
English
Spanish
Native or Bilingual
Interests
- Avid Reader
- Music
- Crafting and DIY Projects
Timeline
Field Supervisor
AccentCare
09.2020 - Current
Sexual Assault Victim Advocate
Family Crisis Center of the Big Bend
05.2016 - 09.2021
Field Data Collector
Westat Research
02.2014 - 03.2016
No Degree - Psychology
Sul Ross State University
High School Diploma -
Presidio High School
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