MARIA DIAZ
The Bronx
Summary
Dynamic manager with a proven track record at BILLY'S DELI, excelling in employee engagement and conflict resolution. Successfully enhanced customer satisfaction through effective communication and quality assurance. Adept at optimizing workflows and leading teams to achieve goals within tight deadlines, fostering a productive and safe work environment.
Overview
16
16
years of professional experience
Work History
Manager
BILLY'S DELI
03.2009 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
APEC UNIVERSITY
SANTO DOMINGO REPUBLICA DOMINICANA11-2000
Skills
- Employee engagement
- Task prioritization
- Conflict resolution
- Quality assurance
- Workflow optimization
- Performance evaluation
- Team management
- Customer service
- Time management
- Communication skills
- Safety compliance
- Project management
- Decision-making
- Employee training
- Budget management
- Team leadership
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Manager
BILLY'S DELI
03.2009 - 12.2024
High School Diploma -
APEC UNIVERSITY
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