Maria Diaz
Pasco
Summary
Dynamic and results-driven professional with a proven track record at Dutch Bros Coffee, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction and effectively managing operations. Skilled in problem-solving and time management, committed to fostering a positive work environment and achieving operational excellence.
Overview
2
2
years of professional experience
Work History
Broista
Dutch Bros Coffee
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Key Holder
Dollar General Market
08.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Burger King Assistant Manager
Burger King
11.2022 - 05.2024
Education
Pasco High School
Pasco, WASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Problem resolution
- Organization and time management
Timeline
Broista
Dutch Bros Coffee
08.2023 - Current
Key Holder
Dollar General Market
08.2023 - Current
Burger King Assistant Manager
Burger King
11.2022 - 05.2024
Pasco High School
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