Maria Diaz-Morales

People Management & Development.
• Interviews, hires and orients housekeeping, floor care and laundry (Environmental Services)
staff.
• Drives employee engagement through championing PVV and Company recognition program/s.
• Communicates between various shifts to ensure completion of tasks.
• Maintains proper staffing levels; scheduling all Environmental Services staff.

• Supervises, coordinates and evaluates work of all Environmental Services employees,
delegating work equally among employees.
• Trains workers in housekeeping, floor care and laundry methods and procedures and proper
operation of equipment.
• Issues janitorial and/or laundry supplies and equipment to workers to ensure quality and timely
delivery of services.
• Daily inspection (QCIs – quality control inspections) and follows through on all assignments,
directives and projects to ensure task completion
• Cross trains and develops personnel for multiple positions/duties.
• All other work-related duties as assigned by supervisor.
Financial Management.
• Conducts planning and budgeting.
• Manages a cost-effective environmental services program.
• Forecasts and plans the purchase of cleaning supplies, chemicals and equipment.
• Maintains required records including but not limited to: inventory, compliance,
income/expense, and personnel records.
• All other work-related duties as assigned by supervisor.

Customer Service.
• Ensures that established sanitation and safety standards are maintained.

• Interacts appropriately with residents, client, other personnel, District Manager and the public.
• Responds to customer preferences, complies with industry and federal and state guidelines, and
meets the needs of residents.
• Must respond to the paging system in a timely and appropriate manner.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.