Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Diaz Rodriguez

Spokane Valley

Summary

Dynamic and results-driven professional with a proven track record at Silver Safari, excelling in customer engagement and upselling. Bilingual in English and Spanish, I leverage strong time management and teamwork skills to enhance client satisfaction. Committed to delivering exceptional service and fostering lasting relationships.

Overview

8
8
years of professional experience

Work History

Sales Associate

Silver Safari
03.2024 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Med Tech

Brighton Court Assisted Living And Memory Care
01.2023 - 02.2024
  • Administered medications and performed basic and advanced patient assessments.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.

Customer Service Representative

Amica
10.2022 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Documented all customer interactions to refresh account details.
  • Handled high daily call volumes efficiently.

Group Supervisor

ACR of Riverside Fairmount Resource Center
01.2017 - 01.2021
  • Planned and implemented daily activities and responsibilities of team members.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Assisted residents with basic hygiene and healthcare needs.
  • Offered learning opportunities to help residents develop important life skills.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Participated in professional development and training opportunities to enhance clinical skills.

Education

High School Diploma -

Anaheim Highschool
Anaheim, CA
06.2015

Skills

  • Upselling
  • Time management
  • Adapt to diverse groups
  • Contact follow-up
  • Client service
  • Payment processing
  • Customer engagement
  • Cash handling accuracy
  • Policy and procedure adherence
  • Teamwork and collaboration
  • Microsoft outlook
  • Bilingual English/Spanish

Timeline

Sales Associate

Silver Safari
03.2024 - Current

Med Tech

Brighton Court Assisted Living And Memory Care
01.2023 - 02.2024

Customer Service Representative

Amica
10.2022 - 02.2023

Group Supervisor

ACR of Riverside Fairmount Resource Center
01.2017 - 01.2021

High School Diploma -

Anaheim Highschool

Similar Profiles

CREATE PROFILE