MARIA DIFLORA
Easton,PA
Summary
Store Manager with progressive experience performing research and analysis resulting in demonstrable familiarity with market research and analysis techniques. Thinks strategically and synthesizes complex business issues to provide sales team with analysis of sales results, customer metrics and market trends. Skilled in manipulating and distilling large quantities of raw data into meaningful, presentation-ready information.
Overview
16
16
years of professional experience
Work History
Store Manager
David's Bridal
Allentown, PA
06.2014 - Current
- Developed and implemented strategies for providing excellent customer service experience Maintains monthly business reviews at 4.9 stars.
- Analyze PowerBi daily reporting to support Sales and customer service team with actionable goals.
- Partnering with IT and Executive leadership on needs to improve reporting to help sales team achieve sales goal an provide excellent customer service experience.
- Holds leadership team accountable for active floor management by assigning shifts, reviewing results and providing feedback to maintain a five-star customer experience.
- Conduct coaching conversations with every team member, weekly, biweekly, and monthly based on role and performance.
- Monitors inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
- Manages all expenses, budget including payroll,shrink,supplies,fixture, equipment and travel.
- Recruiting, hire and train on needs based on needs of business. Scheduling onboarding and training sessions with department managers.
Sales Manager
David's Bridal
East Brunswick, NJ
02.2008 - 06.2014
- Lead a customer first culture across all roles, responsible for executing customer service strategies to deliver a Five-Star Customer Service experience
- Maximizes appointment build and drives customer loyalty through clientele calls to deliver sales plan
- Coached Stylists to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership
- Delivered sales plans consistently in partnership with Store Manager, drives sales through KPIs, to achieve a balanced store ranked scorecard
- Partnered with operation manager on inventory, special orders, mark out of stock, repairs with alterations department and assure first quality standards for all merchandise
- Manager on all expense budgets including payroll, shrink, supplies, fixtures/equipment
- Prioritized and changed direction to support daily business demand
- Recruit, hire well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates develop high performing commission sales team.
Master Data Specialist
Jones Apparel Group
New York, NY
01.2024 - 01.2024
- Created and produced data sheets, graphics and presentations using excel.
- Produced new orders in excel to manage samples and associated data.
- Worked brand teams with Sales and design on creating product description and UPC codes.
- assisted in market week sales on generating in the moment changes to product descriptions for account.
- Assisted on after market weeks PO# with sales department. finalizing on price, descriptions and delivery dates.
Education
Bergen Community College
Skills
- Microsoft Word,Outlook,Excel
- Power BI
- Ceridian ATS
- Organizational skills
- Communication skills
- Leadership skills
- Problem solving skills
- Onboarding and training
- Recruiting Software Experience
- Recruitment Strategies
Languages
Italian
Professional
Spanish
Limited
Timeline
Master Data Specialist
Jones Apparel Group
01.2024 - 01.2024
Store Manager
David's Bridal
06.2014 - Current
Sales Manager
David's Bridal
02.2008 - 06.2014
Bergen Community College