Maria Dill-Jerome
Baltimore,MD
Summary
Demonstrated success in account management, sales and customer relations. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior National Key Account Manager
Singer EVI Equipment Company
07.2019 - Current
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Resolved complex problems to positively impact sales and business direction.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Supported sales and reporting for large and medium-sized accounts.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Contributed to team objectives in fast-paced environment.
Account Manager
Singer EVI Equipment Company
07.2016 - 07.2019
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Quoted prices, credit terms and other bid specifications.
- Developed, maintained and utilized diverse client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Supported sales and reporting for large and medium-sized accounts.
- Created sales forecasts to target daily, monthly and yearly objectives.
Project Coordinator
Singer EVI Equipment Company
07.2015 - 07.2016
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Responded to requests for information on materials to inquiring parties.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Photocopied, distributed and emailed documents to project managers.
- Wrote technical narratives to document processes and design changes.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
Designer & Graphic Assistant
Revolution Events
01.2013 - 01.2015
- Oversaw the installation, maintenance, and removal of various types of graphics for many different event signs and décor
- Developed creative design for print materials, banners and signs.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Created digital image files for use in digital and traditional printing methods.
- Completed final touches for projects before rollout.
- Edited and enhanced existing artwork and graphics.
- Collaborated with other designers to create visually appealing graphics for range of print and digital media.
Education
Business Management -
Anne Arundel CC
Annapolis, MD05.2008
Skills
- Project & Account Management
- Superior Customer Service & Support
- Team Leadership Experience
- Adaptive Thinking & Problem Solving
- Grasp New Concepts Quickly
- Foster Professional Relationships
- Profitability Assessments
- Estimatimating and Quotes
- Supplier Relationships & Negotiations
- Logistics Coordination
Certification
- CFSP - CERTIFIED FOODSERVICE PROFESSIONAL (2018)
- OSHA 30 (2019)
- Certificate in Project Management (2018)
- PMP - Project Management Professional (in progress)
Timeline
Senior National Key Account Manager
Singer EVI Equipment Company
07.2019 - Current
Account Manager
Singer EVI Equipment Company
07.2016 - 07.2019
Project Coordinator
Singer EVI Equipment Company
07.2015 - 07.2016
Designer & Graphic Assistant
Revolution Events
01.2013 - 01.2015
Business Management -
Anne Arundel CC
- CFSP - CERTIFIED FOODSERVICE PROFESSIONAL (2018)
- OSHA 30 (2019)
- Certificate in Project Management (2018)
- PMP - Project Management Professional (in progress)
Similar Profiles
Erin YoungErin Young
Staff Accountant at Singer EVI, LLCStaff Accountant at Singer EVI, LLC
Robert QuintyRobert Quinty
National Account Manager at Singer Equipment CompanyNational Account Manager at Singer Equipment Company
Valerie BohnValerie Bohn
Accounts Payable Supervisor at Singer Equipment CompanyAccounts Payable Supervisor at Singer Equipment Company