MARIA DOMINGUEZ FUSTER
Miami,Florida
Summary
Dynamic customer-focused professional with extensive experience in client communication, sales support, and administrative coordination in fast-paced environments. Expertise in building rapport with clients, managing high-volume interactions, and delivering exceptional service from initial contact through follow-up. Highly organized and goal-oriented, with keen attention to detail that drives operational efficiency. Bilingual in English and Spanish, with a strong background in operations, financial oversight, and effective team collaboration.
Overview
4
4
years of professional experience
Work History
Customer Service & Sales representative
Care 4 Hair Inc.
Miami, FL
08.2023 - Current
- Manage inbound and outbound client communications.
- Guide clients through services and procedures with clear explanations.
- Trained new staff on product knowledge and customer engagement techniques.
- Conduct structured follow-up calls to ensure satisfaction and retention.
- Maintain accurate client records and update CRM systems.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Coordinate scheduling and administrative workflow.
- Provide bilingual support to diverse clientele.
- Contribute to revenue growth through consultative communication.
- Delivered exceptional customer service by resolving inquiries and issues effectively.
Convenience Store Manager
Sunshine Gasoline
Miami, FL
11.2021 - 08.2023
- Supervised daily operations and ensured excellent customer service standards.
- Managed staff training and performance.
- Resolved customer concerns efficiently and professionally.
- Monitored financial transactions and inventory control.
- Ensured operational and customer satisfaction goals were met.
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Microsoft Office Suite for documentation, data entry, and communication.
Education
Associate Degree - Nursing
Antigua College International
Miami, FLEnglish for Academic Purposes (EAP) Program
Miami Dade College
Miami, FLundefined
Carlos J. Finlay University
Camaguey, CubaHigh School Diploma -
SPU Alvaro Morell Alvarez High School
Camaguey, CubaSkills
- Customer Service Excellence
- Client Relationship Management
- Phone & Email Communication
- Multitasking
- Sales Support & Follow-Up
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Data Entry & CRM Systems
- Problem Resolution
- Team Collaboration
- Time Management
- Bilingual: English / Spanish fluent
- Conflict resolution
Timeline
Customer Service & Sales representative
Care 4 Hair Inc.
08.2023 - Current
Convenience Store Manager
Sunshine Gasoline
11.2021 - 08.2023
English for Academic Purposes (EAP) Program
Miami Dade College
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Carlos J. Finlay University
Associate Degree - Nursing
Antigua College International
High School Diploma -
SPU Alvaro Morell Alvarez High School