Maria DoughtySmith
Socorro,NM
Summary
Dynamic administrative professional with extensive experience at New Mexico Institute of Mining and Technology. Proven track record in customer service and data entry, enhancing operational efficiency. Skilled in Microsoft Office and adept at fostering strong client relations. Recognized for streamlining processes and contributing to a positive workplace culture.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
New Mexico Institute of Mining and Technology
10.2017 - 05.2025
- Answered multi-line phone system, routing calls, delivering messages to staff, students and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital University information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Volunteered to help with special projects of varying degrees of complexity.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Public Safety Dispatcher
New Mexico Institute of Mining & Technology
08.2007 - 05.2025
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Assisted in updating department policies related to emergency communications technology usage for improved effectiveness.
- Continuously monitored weather conditions and emergency alerts to stay informed about potential impacts on public safety operations.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Assisted in the development of new dispatcher training programs, resulting in more efficient onboarding processes.
- Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
Associate of Science - Engineering And General
New Mexico Institute of Mining & Technology
801 Leroy Place, Socorro, NM 8780112-2025
High School Diploma -
Mount Miguel High School
Spring Valley, CA06-1985
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- File organization
- Computer proficiency
- Customer and client relations
- Strong problem solver
- Database entry
Languages
English
Native or Bilingual
America Sign Language
Limited Working
Spanish
Elementary
Timeline
Administrative Assistant
New Mexico Institute of Mining and Technology
10.2017 - 05.2025
Public Safety Dispatcher
New Mexico Institute of Mining & Technology
08.2007 - 05.2025
Associate of Science - Engineering And General
New Mexico Institute of Mining & Technology
High School Diploma -
Mount Miguel High School
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