Maria Doyle
Clio,MI
Summary
Diligent CNA with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Overview
6
6
years of professional experience
Work History
Debt collector
Merchants and medical credit corporation
03.2025 - Current
- Facilitated communication with clients to negotiate payment plans and resolve outstanding debts.
- Utilized collection software to track accounts and manage follow-up activities efficiently.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
Esthetician
Devwood studios salon, Saint Charles MI
10.2024 - 03.2025
- Delivered personalized skincare treatments, enhancing client satisfaction and loyalty.
- Educated clients on skincare routines, promoting product sales and brand awareness.
- Maintained strict sanitation protocols, ensuring compliance with health regulations.
- Developed customized treatment plans based on individual skin assessments and concerns.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Analyzed skin condition and made appropriate product recommendations.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Provided clients with knowledge of all cosmetic services being provided.
- Expanded service offerings by obtaining certification in advanced esthetic technologies like microdermabrasion and chemical peels.
- Answered phone calls and emails to schedule client appointments.
CNA
Medilodge of Montrose, Montrose MI
09.2024 - 03.2025
- Provided help with bathroom usage such as, toileting, bed pans, commodes, and changing briefs as needed.
- Monitored patient vital signs, reporting changes to healthcare team for timely interventions.
- Trained new staff on best practices in resident care and facility procedures for improved efficiency.
- Implemented infection control measures, enhancing overall health outcomes within the facility.
- Led initiatives to improve resident satisfaction through feedback collection and process adjustments.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Resident aid
Gross Assisted living, Clio MI
01.2020 - 09.2024
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored residents' health conditions, reporting changes to healthcare professionals.
- Developed and maintained positive relationships with residents and families to enhance well-being.
- Trained new staff on best practices for resident care and facility protocols.
- Coordinated recreational activities, promoting social engagement among residents.
- Implemented safety measures to minimize risks within the living environment.
- Streamlined communication processes between staff and families, improving satisfaction levels.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular room checks to ensure cleanliness, safety, and overall well-being of residents within the facility.
- Improved resident satisfaction by providing compassionate and attentive care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Developed strong relationships with residents'' families by maintaining open lines of communication regarding their loved one''s care and progress.
- Enhanced resident independence by encouraging self-care tasks within their abilities while still providing necessary assistance when needed.
- Delivered meal assistance services to residents who required additional support during mealtimes, ensuring adequate nutrition intake for each individual''s dietary needs.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained accurate records of resident information, including medical histories, medications, and progress notes for effective care management.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Administered medications to residents as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Contributed to reducing falls among elderly residents through vigilant supervision during ambulation and transfers.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Certified Nursing assistant
Maple woods manor, Clio MI
07.2021 - 09.2023
- Follow individualized care plans for 100+ residents by working closely with nursing staff
- Provide safe bedside care and support to residents in a 250 bed facility
- Assist residents with Activity of daily living, Eating, oral care, Dressing, Hygiene, Ambulaing, Toileting.
- Ensure the observation of privacy / HIPPA regulations by nonmedical personnel.
- Inspired empathetic care and compassion among staff and patients.
- Advocated a high level of care and comfort for each patient.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Maintained accurate patient records, enhancing communication within care team.
- Trained new staff on best practices in patient care and facility protocols.
- Coordinated with families to provide updates and support during care transitions.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
High School Diploma - esthetician
Mott Community College
Flint12.2022
Extended CNA - undefined
Charter Healthcare Academy
Flint06.2021
High School Diploma - undefined
Clio Area Schools
Clio05.2018
Skills
- Communication
- Leadership
- Team working
- Emotional intelligence
- Adaptability
- Diligent
- Time management
- Infection control
- Compassionate
- Patience
- Knowledge of medical terminology
- Understanding of common disorders
- Consistency
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Stress tolerance
- Complex Problem-solving
- Negotiation
- Account management
- Relationship building
- Teamwork
- Customer service
- Attention to detail
- Multitasking
- Effective communication
- Verbal and written communication
- Documentation and recordkeeping
- Analytical thinking
- Professionalism
Accomplishments
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
LANGUAGES
English
Some sign language
Timeline
Debt collector
Merchants and medical credit corporation
03.2025 - Current
Esthetician
Devwood studios salon, Saint Charles MI
10.2024 - 03.2025
CNA
Medilodge of Montrose, Montrose MI
09.2024 - 03.2025
Certified Nursing assistant
Maple woods manor, Clio MI
07.2021 - 09.2023
Resident aid
Gross Assisted living, Clio MI
01.2020 - 09.2024
Extended CNA - undefined
Charter Healthcare Academy
High School Diploma - undefined
Clio Area Schools
High School Diploma - esthetician
Mott Community College
AWARDS
Most Motivated Award - received this award by working really hard in cheer., Most Artistic Award - received this award by showing my skills in art by being really creative.