Maria Drake
Katy,TX
Summary
Personable and dedicated customer service representative with extensive experience in the telecommunications industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Seamstress
Maria's Distinctive Threads
07.2007 - Current
- Self employed owner-operator providing sewing, alterations and embroidery to clients in a professional and timely manner.
- Meticulously maintained all sewing equipment, resulting in improved machine performance and reduced downtime.
- Upheld high standards of craftsmanship by consistently producing high-quality garments that met or exceeded client expectations.
Customer Service Representative
AT&T
01.2000 - 02.2016
- Dedicated Customer service representative assigned to colleges and universities in the greater Houston area to assure all inquires including billing and service orders are processed and handled to the customers satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
West Division High School
Milwaukee, WISkills
- Research
- Customer relations
- Team player
- MS Office
- Order fulfillment
- Complaint resolution
- Report preparation
- Organization Skills
Certification
- 3 Time winner of Customer Service Quality-CSQ
Timeline
Seamstress
Maria's Distinctive Threads
07.2007 - Current
Customer Service Representative
AT&T
01.2000 - 02.2016
High School Diploma -
West Division High School