Maria Dujua

Work History

Patient Care Coordinator

Beltone

Cape Coral, Florida

02.2022 - Current

Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed multi-line phone system and pleasantly greeted patients.
Delivered excellent patient experiences and direct care.
Maintained confidentiality of patient data and condition to safeguard health information.
Worked with patients to schedule appointments.
Upheld confidentiality requirements and regulatory compliance guidelines.
Checked patient insurance, demographic and health history to keep information current.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Completed patient referrals to other medical specialists.
Enhanced office productivity by handling high volume of callers per day.
Responded to correspondence from insurance companies to verify patient's coverage.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.

Patient Care Coordinator

Hoglund Family Hearing

Cape Coral, FL

10.2017 - 08.2021

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Answered phone promptly and directed incoming calls to correct offices.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Oversaw office equipment maintenance to support continuous and uninterrupted operations.

Receptionist

Dental Crown In An Hour

Estero, FL

10.2017 - 10.2019

Scheduled, rescheduled and cancelled appointments for dental patients.
Helped patients complete necessary medical forms and documentation.
Greeted visitors and patients to determine needs, check appointments and direct accordingly.
Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Adhered to strict HIPAA guidelines to protect patient privacy.
Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Completed patient referrals to other medical specialists.
Referred patients to dental triage to treat severe or unusual symptoms or complaints.
Conducted communications and transactions with patients and visitors to foster positive experience.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Managed financial documentations such as expense reports and invoices.
Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.

Certified Nursing Assistant Advance

Lee Health Hospital

Fort Myers, Florida

10.2010 - 10.2016

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Obtained client medical history, medication information, symptoms and allergies.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Certified Nursing Assistant

Life Care Of Estero

Estero, FL

05.2007 - 10.2010

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Patient Care Coordinator

Miracle Ear

Fort Myers, Florida

03.2006 - 05.2007

Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Worked closely with patients to deliver excellent and direct individualized patient care.
Delivered excellent patient experiences and direct care.
Maintained confidentiality of patient data and condition to safeguard health information.
Worked with patients to schedule appointments, follow ups.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Responded proactively and positively to rapid change.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Summary

Overview

Work History

Patient Care Coordinator

Patient Care Coordinator

Receptionist

Certified Nursing Assistant Advance

Certified Nursing Assistant

Patient Care Coordinator

Education

GED -

No Degree - Medical Billing

Early Childhood Education

Skills

Certification

Languages

Timeline

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