Maria Duncan
Charlotte,NC
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Driver
Uber
12.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Residential House Manager
UMAR
09.2023 - Current
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
- Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Managed all intake and discharge paperwork and procedures for residents.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Oversaw budget to manage expenditures and control costs.
Driver
Door Dash
02.2022 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Team Leader Manager
Lifespan Inc
10.2017 - Current
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Resident Manager
Lifespan Inc
03.2023 - 05.2023
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
- Assisted residents with daily hygiene and living tasks.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
Activities Assistant/Activities Coordinator
New Friends Adult Day Care
03.2006 - 06.2012
- Enhanced participant engagement by organizing and leading diverse recreational activities.
- Boosted overall event attendance through effective marketing and promotional strategies.
- Developed and implemented creative activity programs tailored to the interests of various age groups and demographics.
- Fostered strong relationships with community partners, securing resources for additional programming opportunities.
- Streamlined event planning processes by implementing efficient organizational systems, resulting in smoother operations.
- Collaborated with other staff members to create a welcoming, inclusive environment for all participants.
- Assessed participant feedback to continually improve and refine activity offerings.
- Managed volunteer recruitment efforts, successfully expanding our pool of reliable helpers for various events.
- Supervised junior staff members in their daily tasks, providing guidance as needed to maintain high levels of performance.
- Adhered to program budgets while maintaining high-quality offerings that met the needs of our diverse clientele base.
- Maintained and ordered supplies for activities.
- Assigned schedules and specific tasks to workers for optimal coverage.
Education
High School Diploma -
American Academy of Pinecrest
Pinehurst, NC10.2009
Skills
- Safe Driving Techniques
- Safety Protocols
- Vehicle Inspection
- Valid Driver's License
Timeline
Driver
Uber
12.2023 - Current
Residential House Manager
UMAR
09.2023 - Current
Resident Manager
Lifespan Inc
03.2023 - 05.2023
Driver
Door Dash
02.2022 - Current
Team Leader Manager
Lifespan Inc
10.2017 - Current
Activities Assistant/Activities Coordinator
New Friends Adult Day Care
03.2006 - 06.2012
High School Diploma -
American Academy of Pinecrest
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