Maria Dunlavey
St.Johnsbury
Summary
I am a detail-oriented professional with 8+ years of experience and a proven diverse knowledge of child education, mental health, safety assessments, and repair actions. I aim to leverage my skills to successfully fill the role at your company. As a focused professional with experience in customer service, maintenance scheduling, documentation, mental health, and child education. I have been frequently praised as efficient by peers for my empathy, ability to follow through, connect individuals with community resources, and I can be relied upon to help your company achieve its goals. I am a hard-working professional who thrives in a team environment with knowledge of maintenance processes and procedures, time management, and planning. I strive to advocate, and I can be relied upon to help your company achieve its goals. I am a dedicated professional with proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning. I am ready to make an immediate contribution to your organization. Hard worker experienced in problem-solving, service, and time management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Services Mental Health Clinician
Northeast Kingdom Human Services
Saint Johnsbury
03.2024 - 06.2025
- Developed and implemented individualized treatment plans aligned with client goals.
- Collaborated with multidisciplinary teams to ensure comprehensive client care.
- Provided crisis intervention services, including risk assessment and safety planning.
- Maintained accurate documentation of client interactions and treatment outcomes.
- Educated clients and families on mental health resources and coping strategies.
- Conducted initial screenings to assess mental health needs effectively.
- Observed behavior patterns to identify changes in mood or functioning.
- Participated in professional development to enhance clinical skills and knowledge.
Behavior Specialist
St. Johnsbury School
Saint Johnsbury
10.2022 - 03.2024
- Collaborated with teachers to foster supportive classroom environments.
- Conducted assessments to identify student behavioral needs and challenges.
- Monitored student progress, adjusting interventions based on ongoing evaluations.
- Participated in multidisciplinary meetings to strategize on student progress and outcomes.
- Documented behavior incidents and communicated findings effectively with stakeholders.
- Provided crisis management support for students exhibiting challenging behaviors.
- Developed social skills instruction plans for students struggling with peer interactions.
- Maintained accurate records of interventions and activities related to each student's plan.
Family Support Specialist Case Manager
NEKCA
St.Johnsbury
09.2020 - 10.2022
- Counselled individuals, groups, families, or communities about mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care and set goals with them. I work closely with these families in times of crisis to meet the goals and connect them to local resources and organizations.
- Consulted with parents, teachers and other school personnel to determine causes of problems, such as truancy and misbehavior and to implement solutions.
- Maintained case history records and prepared reports.
- Provided, found, and arranged for support services, such as child care, homemaker service, prenatal care, substance abuse treatment, job training, counseling, and parenting classes to prevent more serious problems from developing.
- Interviewed clients individually, in families, or in groups, assessing situations, capabilities and problems to determine services required to meet needs.
- Arranged for medical, psychiatric and other tests that may disclose causes of difficulties and indicated remedial measures.
- Liaised between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing disabilities, abuse, and poverty.
- Developed and reviewed service plans in consultation with clients and performed follow-ups assessing quantity and quality of services provided.
- Referred clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance and provided concrete information, such as where to go and how to apply.
- Addressed legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.
- Provided support in such areas as grief, stress and chemical dependency.
- Coordinated family support services to enhance client engagement and resources.
- Developed individualized service plans in collaboration with families and community partners.
- Facilitated family meetings to address needs, goals, and progress updates.
- Provided crisis intervention support during emergencies for families in distress.
- Educated families on available resources and community programs for support.
- Advocated for clients' needs with external agencies and service providers.
- Documented client progress and maintained accurate case records consistently.
- Collaborated with multidisciplinary teams to ensure holistic care for families.
- Assisted with the development of parenting skills and strategies for families.
- Developed and implemented individualized service plans for clients.
- Organized educational workshops related to health and wellness topics.
- Maintained detailed records of client interactions, progress, and outcomes.
- Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and families.
- Established positive relationships with clients by demonstrating empathy and understanding.
- Cultivated a safe environment where children could express themselves openly.
- Educated parents on child development milestones and positive discipline techniques.
- Collaborated with community partners to ensure families received adequate resources.
Behavioral Therapist
Spectrum Services LLC
Danville
04.2018 - 02.2020
- Encouraged clients to express feelings and discussed what was happening in lives, helping them to develop insight into themselves and relationships.
- Maintained confidentiality of records relating to clients' treatment.
- Monitored clients' use of medications.
- Collected information about clients through interviews, observation and tests.
- Learnt about new developments in counseling by reading professional literature, attending courses and seminars and establishing and maintaining contact with other social service agencies.
- Prepared and maintained all required treatment records and reports.
- Modified treatment activities and approaches as needed to comply with changes in clients' status.
- Assisted them in understanding, dealing with and supporting clients and patients.
- Gathered information about community mental health needs and resources that was used in conjunction with therapy.
- Guided clients in development of skills or strategies for dealing with problems.
- Filled out and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records and progress notes.
- Collaborated with mental health professionals and other staff members to perform clinical assessments and developed treatment plans.
- Referred patients, clients, or family members to community resources or to specialists as necessary.
- Evaluated effectiveness of counseling programs on clients' progress in resolving identified problems and moving towards defined objectives.
- Counseled clients or patients to assist in overcoming dependencies, adjusting to life, or making changes.
- Performed crisis interventions to help ensure safety of patients and others.
- Evaluated clients' physical and mental condition, based on review of client information.
- Acted as client advocates to coordinate required services or to resolve emergency problems in crisis situations.
- Discussed with individual patients plans for life after leaving therapy.
- Performed crisis interventions with clients.
Office Manager
J.E.Hale Construction
Burke
10.2016 - 03.2019
- Delivered quality customer service to staff and customers.
- Implemented office procedures, creating streamlined processes.
- Collaborated with IT department to order and maintain computer technology.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Created presentations and spreadsheets and ran reports for different departments.
- Managed office flow by providing direct support to visitors.
- Supported meetings by scheduling conference rooms and setting up equipment.
- Created and reviewed schedules, maintaining staffing levels to meet service goals.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Liaised between departments to accomplish tasks requiring many stakeholders.
- Acted as point person for office equipment setup and end-user training and support.
- Optimized office policies, meeting internal needs while upholding organizational standards.
- Resolved issues with departments regarding business office procedures.
- Assisted with developing workplace safety procedures.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Assisted company executives by preparing reports and presentations.
- Prepared purchase orders and routed to project manager for approval.
- Created staff schedules based on established guidelines and priorities.
General Manager
Pizza Hut
St.Johnsbury
04.2015 - 11.2016
- Recruited team members to ensure adequate staffing aligned with projected sales.
- Developed financial objectives supporting the company's mission, both long and short-range.
- Implemented strategies to rectify unfavorable trends and enhance profitability.
- Oversaw preventative maintenance, ensuring compliance with safety and security standards.
- Maintained company assets by ensuring establishments were clean and equipped with functional equipment.
- Utilized customer feedback to optimize operations and strengthen brand loyalty.
- Monitored profit goals against budget targets, controlling costs effectively.
- Established proactive human resource functions in compliance with labor regulations.
Education
Bachelor of Science - Elementary Special Education
Western Governers University
Salt Lake City, UT07-2026
Special Education/Elementary Education/Psychology
Lyndon State College
Lyndonville, VT05.2023
Skills
- Financial Planning
- Home Visits
- Requirements Reviews
- Family Health
- Crisis Situations
- Educational Programs
- Child Abuse and Neglect Identification
- Child Abuse Prevention
- Family and Patient Support
- Individual Service Plans
- Quality Patient Care
- Staff Meetings
- Compassionate Care
- Constructive Feedback
- Large Caseloads
- Positive Reinforcement Methods
- Community Service Programs
- Confidential Case Documentation
- Legal Standards
- Public Relations
- Data Security
- Life Skills Education
- Program Eligibility
- Caseload Management
- Eligibility Determinations
- Community Integration
- Fact-Checking Skills
- Coordinating Program Resources
- Safety Standards
- Complex Cases
- Grief Support
- Relationship Issues Management
- Court Proceedings
- Family Improvement Plans
- Performance Plans
- Effective Working Relationships
- Protective Services
- Communications Strategies
- Individualized education plans
- Behavioral assessments
- Collaborative teamwork
- Client advocacy
- Effective communication
- Empathy development
- Clinical documentation
- Goal setting assistance
- Suicide risk assessment
- Self-care promotion
- Motivational interviewing
- Psychological evaluation
- Solution-focused brief therapy
- Crisis management
- Case management proficiency
- Problem-solving abilities
- Mental Health Laws Understanding
- Nonviolent crisis intervention
Certification
Registered Behavior Technician.
References
- Rebecca, Lewis, NEKCA Supervisor, Rlewis@nekcavt.org, 802-487-4055, NEKCA, Supervisor
- Lea-Anne, Michell, Reach Up Case Manager, Lea-Anne-Michell@vermont.gov, 802-343-7635, State Of Vermont, Work As Team
Custom
Collaboration
Timeline
Emergency Services Mental Health Clinician
Northeast Kingdom Human Services
03.2024 - 06.2025
Behavior Specialist
St. Johnsbury School
10.2022 - 03.2024
Family Support Specialist Case Manager
NEKCA
09.2020 - 10.2022
Behavioral Therapist
Spectrum Services LLC
04.2018 - 02.2020
Office Manager
J.E.Hale Construction
10.2016 - 03.2019
General Manager
Pizza Hut
04.2015 - 11.2016
Bachelor of Science - Elementary Special Education
Western Governers University
Special Education/Elementary Education/Psychology
Lyndon State College
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