Maria Duque Molina

Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks

• Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
• Assisted clients with various questions and concerns related to their accounts and bank products
• Helps maintain cost efficiency to achieve the goals of the branch & assuring the quality of customer service in accordance with Guiding Principles of the bank.
• Ensures operational and financial safety requirements are followed, such as: Establishing customer identity, preparing and/or completing CTR/SAR procedures on appropriate transactions and following all other compliance procedures.
• Open accounts for new customers and prepare new account paperwork, applications and request required identification.
• Identify needs of new and existing customers and offer appropriate services currently available
• Promote and upsell credit cards available through financial industry as well as and banking services to current and potential customers.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Balanced teller drawers and ATM cash.
• Counted, verified and handled bank deposits and armored car transactions.
• Established internal audit procedures to validate and improve accuracy of financial reporting.

• Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments, and selling cashier's checks
• Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
• Assisted clients with various questions and concerns related to their accounts and bank products.

• Finding and cautiously selecting items in the comfort of Whole Foods, and packaging them for one-hour or two-hour delivery
• Supporting customer orders, preparing them for delivery and/or pickup, and shopping throughout the store for everyday goods
• Providing customers with accurate, adequate, and detailed information to ensure that they are satisfied with their items
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Provide exceptional customer service to all incoming clients Maintain inventory and reorder supplies as needed Document and quickly resolve all customer satisfaction issues Collect payments and handle petty cash
• Enthusiastically participated in sales training events and conferences to continuously develop skills and gain product knowledge
• Prepared customized quotes and answered inquiries regarding products and services
• Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative
• Maintain contact lists and follow up with customers to continue relationships Archive agreed upon sales targets and outcomes within schedule
• Proposed and implemented feedback tracking system to gather data and use it to improve the customer experience
• Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases.

• Greeting guests and taking drink and food orders
• Making menu recommendations, answering questions and sharing additional information with restaurant patrons
• Take accurate food and drinks orders using a POS ordering software, order slips or by memorization
• Providing excellent wait service to ensure satisfaction
• Training new and current team members on task Handling customer issues and managing conflicts