MARIA DURAN
Lathrop,CA
Summary
Hardworking with strong organizational skills. Ready to help team achieve company goals. Reliable employee offering excellent communication and good judgment, seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Lead Document Recording Specialist
Intercontinental Exchange Inc.
11.2020 - 09.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Manage documents and information resource for Title companies
- ·Collect log and record required documents for various counties
- Data entry for electronic database in quick and accurate time frame
- Submit and track daily billing
- Daily communication with counties, courts, title companies, other
- Managed office resources, maintaining well-organized and professional work environment for clients.
- Provided excellent customer service to clients, fostering positive relationships that led to repeat business.
- Streamlined recording process by implementing efficient workflows and time management strategies.
- Maintained accurate documentation of session details, allowing for efficient retrieval of information when needed.
- Mentored junior team members, sharing expertise and promoting professional growth within office environment.
- Ensured timely delivery of completed projects by adhering to established deadlines and prioritizing tasks effectively.
Receptionist/Medical Assistant
Florinda Mallorca M.D
01.2009 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Resolved customer problems and complaints.
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Clean and sterilize instruments and dispose of contaminated supplies
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Receptionist/Medical Assistant
John Mast M.D
06.2006 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Kept reception area clean and neat to give visitors positive first impression.
- Prepare treatment rooms for patient examinations, keeping rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Clean and sterilize instruments and dispose of contaminated supplies.
Education
High School Diploma -
SIERRA HIGH SCHOOL
MantecaANDON COLLEGE
Stockton, CASkills
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance
- Forms
- Greet and log in patients arriving at office or clinic
- Schedule appointments for patients
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or
- Mailing monthly statements to patients
- Refer patients to medical specialists, facilities or departments and schedule patients for tests and admission
- Fluent in Spanish
- Experience with: Microsoft Office, Power Point, Microsoft Windows, Microsoft Excel, Microsoft Word
- Fluent in Electronic Medical Records: EPIC, NexGen
- Data Entry
- Customer Management
- Providing Feedback
- Information Retrieval
- Communications Strategies
- Customer Satisfaction
- Legal Documents
- Customer Relationships
- File Retrieval
- Data Compilation
- Documentation Accuracy
- Records Documentation
- Documentation Processing
- Records Pulling
- Collaboration and Teamwork
Timeline
Lead Document Recording Specialist
Intercontinental Exchange Inc.
11.2020 - 09.2023
Receptionist/Medical Assistant
Florinda Mallorca M.D
01.2009 - 10.2020
Receptionist/Medical Assistant
John Mast M.D
06.2006 - 08.2008
High School Diploma -
SIERRA HIGH SCHOOL
ANDON COLLEGE