Maria Duran
Queens,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
23
23
years of professional experience
Work History
Home Health Aide
House Calls Home Care
Brooklyn, NY
10.2019 - Current
- Assisted in ambulation and exercise routines for clients.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Checked patients' pulse, temperature and respiration.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Transported individuals to medical appointments and assisted with errands.
- Prepared meals and snacks according to prescribed diets.
- Documented patient status and reported changes in care needs.
- Documented care provided and submitted notes to supervisor.
- Provided emotional support and companionship to patients.
- Engaged patients in recreational activities such as reading books or playing games.
- Planned, prepared or served meals to patients according to prescribed diets.
- Provided companionship and monitored health condition of clients.
- Assisted clients with bathing, dressing and incontinence care.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
Customer Service Representative
Medical Associates
New York, NY
03.2007 - 09.2019
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
Fashion Stylist
Armani Exchange
New York, NY
01.2002 - 02.2007
- Greeted each client and asked questions to determine fashion needs.
- Increased customer base and generated new sales by networking within select groups.
- Researched trends and initiated new ideas through competitive shopping, magazines, websites and runway shows.
- Organized fashion sample garments for sales reps and agents.
- Received payments, processed purchases and issued receipts.
- Informed potential buyers where garments could be purchased.
- Submitted reports to and reviewed reports with supervisor.
- Developed seasonal collections based on current trends in the fashion industry.
- Analyzed customer feedbacks to identify areas of improvement in styling techniques.
Education
Associate of Science - Health Administration
Allen School
New York, NY05-2010
Skills
- Care plan assessment
- Nutritional meal preparation
- Client documentation
- Medication organization
- Patient transportation
- Personal hygiene assistance
Timeline
Home Health Aide
House Calls Home Care
10.2019 - Current
Customer Service Representative
Medical Associates
03.2007 - 09.2019
Fashion Stylist
Armani Exchange
01.2002 - 02.2007
Associate of Science - Health Administration
Allen School
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