Maria Duran
San Antonio
Summary
Dynamic professional with solid experience in administration and customer service. Presents effective skills with collaborating with employees, physician offices, and community members. Looking for employment in administration, where I can utilize my skills and meet company needs. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
The Center for Health Care
08.2022 - Current
- Greets patients and checks consumers in for scheduled appointments
- Assemble charts, organize and maintain paper documents, and electronic files.
- Assisting clinicians with front duties as required
- Answering phones as well as making reminder calls for consumers upcoming appointment
- Comply with HIPAA and PHI
- Documenting all necessary information as needed in Revenue cycle.
- Collect copays, deductibles, out of pocket, copy of insurance card, and any other fees from consumers.
- Communicate with consumers in regards to MAP fees, account balances, co-pays and deductibles
Inspector
Dutch Boy Cleaners
03.2020 - 08.2022
- Trained several new employees in various tasks of the workplace; often leads and directs others
- Responsible for inspecting clothes that come through
- Confident and articulate while communicating with employees and customers
- Complete discretion with secure and confidential materials and information
- Presses, assembles and checks in customer clothes to correct order
- Responsible for dry cleaning, wet cleaning garments and household items according to company standards.
True Greens Dry Cleaners
04.2018 - 03.2020
- Detail oriented- checks clothes for stains, spots, or damaged garments
- Presses assembles and runs cashier station
- Receptionist assistance- covers phone and handles incoming information
- Organized customers information into the computer
- Ran store without needing manger present including tending to customer.
Education
GED-Ferrari Adult Education Center
Skills
- Time Management and Organized
- Collaborative
- Customer Service
- Member Satisfaction
- Medical Records
- HIPPA Knowledge
- Data Entry
- Medical terminology knowledge
- Medical insurance
- Document filing
Timeline
Patient Service Representative
The Center for Health Care
08.2022 - Current
Inspector
Dutch Boy Cleaners
03.2020 - 08.2022
True Greens Dry Cleaners
04.2018 - 03.2020
GED-Ferrari Adult Education Center
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