MARIA E. BRAVO
Dallas,TX
Summary
Experienced and reliable Customer Service Representative dedicated to providing exceptional support to both the team and customers. Highly motivated and hardworking, always striving to learn and grow professionally. Experience overseeing multiple tasks.Outgoing individual committed to delivering outstanding customer service and assistance. Seeking a challenging full-time role to utilize interpersonal skills, effective time management, and problem-solving expertise. Passionate job seeker with strong organizational skills, eager to secure an entry-level position as an admin and contribute to company goals. Known for organizational abilities and dependability, successfully managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Administrative Coordinator
Distribution Management
10.2021 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Managed calendars, scheduled appointments, and coordinated inbound arrangements for the receiving department.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Organized and maintained digital and physical filing systems, improving document retrieval times.
- Order office supplies, securing cost savings while maintaining quality.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
Vendor Compliance Team Lead
Andra Group
05.2012 - 01.2020
- Shipping and Receiving
- Communicate with Vendors and Buyers by email
- Processed returns to Vendors
- Revised Customer Returns
- Communicated with Accounting regarding incorrect/incomplete orders
- Inspected damaged inventory received
- Filed Claims on damaged inbound shipments
- Picked & packed
- Restocked Inventory
- Worked with FedEx and UPS to schedule shipments
- Created spreadsheets using Excel
Crew Leader
Subway Restraunt
02.2011 - 05.2012
- Distributed daily responsibilities to crew members
- Inventory
- Cashier
- Prepared Food
- Greeted Customers
- Cleaned restaurant
- Closed Nightly Register
- Balanced Daily Cash Report
Front Desk Lead
Best Western Hotel
07.2008 - 01.2011
- Greeted guests on arrival
- Collected credit card information for each transaction and posted charges to customer folios
- Managed guest reservations and room assignments
- Coordinated with housekeeping or maintenance departments to help resolve room problems
- Supported guests in receiving requested assistance with resolving problems
- Reviewed accounts and charges with guests at checkout
- Organized the efficient turnover of vacated rooms with housekeeping staff to consistently meet check-in times for new guests
- Balanced property accounts and completed regular audits of room charges and finances
- Maintained clean and well-stocked lobby, including setting up and breaking down daily breakfast services
Cashier
Ross Dress for Less Store
02.2006 - 01.2008
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed cash register transactions by inputting product costs and giving back change
- Assisted customers with locating items, answering questions and providing direction and service
- Processed checks, debit and credit cards, refunds, and gift cards
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Collected payment for customer purchases
- Bagged customer orders and purchases
- Greeted all customers and provided prompt and friendly service
- Restocked Store Inventory
Education
High School Diploma -
North Dallas High School
Dallas, TXSkills
- Excel
- Customer Service
- Computer Skills
- Typing
- Shipping & Receiving
- Attention to Detail
- Data Entry
- Time Management
- File Organization
- Team Collaboration
Office Administration
Document Management
Cleaning,Zumba and outdoor activities
I like to clean and make changes to be in a more relax environment. I love to dance and the zumba classes hype me and cheers me up. I'm an outdoor person and enjoy nature like goin hiking, I don't know how to swim but I love to be in the water. I enjoy going to the lake, camping, and road trips with my family.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Coordinator
Distribution Management
10.2021 - Current
Vendor Compliance Team Lead
Andra Group
05.2012 - 01.2020
Crew Leader
Subway Restraunt
02.2011 - 05.2012
Front Desk Lead
Best Western Hotel
07.2008 - 01.2011
Cashier
Ross Dress for Less Store
02.2006 - 01.2008
High School Diploma -
North Dallas High School
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