Maria E Carlson
Lakeside,Az
Summary
Professional with 23 years of experience in customer service, specializing in exceptional support for government programs by clearly explaining eligibility requirements and guiding applicants through the application process. Adept at simplifying complex information to ensure clients understand their options and feel confident in their next steps. Proven track record of enhancing customer satisfaction and streamlining service delivery in high-pressure environments. Committed to fostering positive client relationships and continuously improving service quality.
Overview
28
28
years of professional experience
Work History
Cashier
Walmart
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Monitor self-check-out lanes.
- Assist in locating items through digital data base.
- Ensure accurate scanning of merchandise to prevent loss to the company.
Contact Representative
Social Security Administration, SSA
09.2006 - 11.2023
- Provide excellent customer service with compassion and confidentiality.
- Interview clients to identify types of service that would be beneficial for them.
- Recommend, refer and assist in applying for a wide range of both state and federal programs.
- Develop, monitor and maintain records of individual services provided to each client.
- Knowledge of Medicare and Medicaid programs such as AHCCCS (Arizona Health Care Cost and Containment Services) and different QMB (Qualified Medicare Beneficiary) programs.
- Knowledge of benefits available through the Social Security Administration.
- Performed a variety of complex tasks requiring application of laws, regulations, policies, and procedures.
- Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
Medical Billing Specialist and Patient Registrar
Summit Healthcare
09.2003 - 09.2006
- Generated Claims, reviewed for accuracy and corrected any discrepancies. Resolved issues with claims unit and Customers.
- Used knowledge of financial programs to refer customers to.
- Registered patients for outpatient services and surgeries.
- Used discretion and compassion with patients and family members.
- Assists clients with scheduling appointments and call for prior authorization as needed.
Financial Eligibility Specialist
AHCCCS/ALTCS
09.2000 - 09.2003
- Interviewed clients at home, nursing facilities and local office. Explained policies and procedures for state and federal programs.
- Reviewed and updated benefits based on information from financial, state, and federal institutes.
- Used Knowledge of acute and long-term care plans. Maintained confidentiality and customer services.
Clerk Typist
Dept of Economic Security
09.1997 - 09.2000
- Assisted clients in completing applications for various state programs. Received and distributed incoming mail.
Education
Social Services
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Customer service
- Compassionate understanding
- Teamwork and collaboration
- Caseload management
- Motivational interviewing
Timeline
Cashier
Walmart
01.2024 - Current
Contact Representative
Social Security Administration, SSA
09.2006 - 11.2023
Medical Billing Specialist and Patient Registrar
Summit Healthcare
09.2003 - 09.2006
Financial Eligibility Specialist
AHCCCS/ALTCS
09.2000 - 09.2003
Clerk Typist
Dept of Economic Security
09.1997 - 09.2000
Social Services
Maricopa Community Colleges, Rio Salado Community College
Similar Profiles
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
Kelneisha WomackKelneisha Womack
Department Manager at WalmartDepartment Manager at Walmart
Annette KershnerAnnette Kershner
Artist at Fused GlassArtist at Fused Glass