Maria Economou-Ellison
Summary
Detail-oriented individual with strong communication and teamwork skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Care Coordinator
Memorial Sloan Kettering
10.2022 - Current
- Greeted and assisted patients with check-in procedures and orienting them with the building and location of appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of patient's visits, enhancing continuity of care.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Enhanced clinic efficiency by proactive clinic organization and timely communication with care teams and providers.
- Built strong relationships with patients to deliver emotional support, advocacy and continuity of care.
- Advocated for patients' rights within the healthcare system, working diligently to address concerns and coordinating follow up when needed.
- Oriented and trained new staff members on proper procedures and workflows, ensuring consistency in patient care delivery.
- Enhanced team coordination and efficiency by compiling and developing workflow guides and resources.
- Compiled and developed workflow guides and resources to share with staff, enhancing team productivity.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously while maintaining high-quality results across all areas of responsibility within the clinic setting.
Assistant Director of the Internship Program
NJ Coalition Against Human Trafficking
11.2021 - 01.2025
- Created a recruitment strategy that utilized advertisement through social media, college websites, and newsletters.
- Drafted and distributed press releases as part of the recruitment strategy.
- Reviewed intern applications, conducted interviews, and hired a team of interns.
- Planned and coordinated internship orientation and meetings.
- Acted as a mentor and counselor to interns to ensure that their individual needs and concerns were met.
- Managed and oversaw interns as they completed projects and assignments.
- Evaluated performance of interns as they developed an awareness campaign and event.
- Assisted interns in producing marketing materials to promote the event and ensured wide distribution.
- Conducted post-internship interviews and evaluations.
Credit/Collections Assistant
AF Supply
12.2021 - 10.2022
- Routinely reviewed customer accounts to ensure payments are applied accurately.
- Coordinated with account managers to create customer payment plans.
- Monitored accounts for compliance with established payment plans and flagged non-compliance.
- Recorded debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection process.
- Performed telephone contact with customers according to guidelines and standards to ensure payment.
- Maintained comprehensive records of all customer interactions.
- Entered client details and notes into system for interdepartmental access and review.
- Scanned documents and maintain digital archives of customer credit applications, personal guarantees, and credit reports.
- Produced an outline for scanning projects and trained new scanning assistants.
- Provided other clerical support as needed.
Volunteer Disaster Action Team (DAT) Supervisor
American Red Cross
03.2017 - 08.2020
- Coordinated emergency response to incidents and disasters within established timelines.
- Assessed incident severity upon arrival to the scene and identified appropriate courses of action.
- Supervised and mentored new DAT members during disaster response deployment.
- Collaborated with team members to determine the appropriate immediate assistance for individuals and families.
- Assessed and communicated the need for additional support and resources to essential personnel as appropriate.
- Communicated effectively with victims to assess specific needs and used discretion to provide specialized assistance on a case-by-case basis.
- Continuously completed appropriate training requirements to maintain skills and knowledge essential to disaster response and recovery.
- Provided feedback and recommendations for program improvements based on DAT member experiences.
Bankruptcy Paralegal/Trustee Assistant
Stanziale & Stanziale, PC
03.2012 - 09.2018
- Conducted initial meeting with potential client(s) to secure and request all necessary documentation to prepare a bankruptcy petition, including determining state exemptions.
- Effectively supervised the trustee caseload, provided exceptional customer service to clients, reviewed petitions, indexed and organized files.
- Thoroughly analyzed and summarized factual information, obtained documents through subpoenas, calendared confirmation hearing dates, and calendared 341 hearing dates.
- Attended court and documented observations.
- Responded to inquiries and requests for case-related information from judges, court administration, and attorneys.
- Conducted Legal Research via legal databases (e.g. LexisNexis and Westlaw).
- Provided real-time assistance during legal proceedings to evaluate and resolve issues.
- Participated in numerous administrative tasks in order to help the office function effectively.
Education
Bachelor of Arts - Public And Nonprofit Administration
Rutgers University
Newark, NJ05-2021
Skills
- Organizational skills
- Appointment scheduling
- Multidisciplinary team collaboration
- Critical thinking skills
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Creative problem solving
- Mentorship and training
- Teamwork and collaboration
Timeline
Care Coordinator
Memorial Sloan Kettering
10.2022 - Current
Credit/Collections Assistant
AF Supply
12.2021 - 10.2022
Assistant Director of the Internship Program
NJ Coalition Against Human Trafficking
11.2021 - 01.2025
Volunteer Disaster Action Team (DAT) Supervisor
American Red Cross
03.2017 - 08.2020
Bankruptcy Paralegal/Trustee Assistant
Stanziale & Stanziale, PC
03.2012 - 09.2018
Bachelor of Arts - Public And Nonprofit Administration
Rutgers University
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