Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Maria E Hernandez

MILWAUKEE

Summary


Experienced with managing accounts receivable processes and ensuring timely collections. Utilizes strong analytical skills to resolve billing discrepancies and enhance cash flow. Track record of effective financial analysis and customer service, contributing to overall business success.

Overview

18
18
years of professional experience

Work History

Office Assistant

Rebel Converting
03.2024 - Current
  • Keeping an inventory of office supplies and ordering new materials as needed.
  • Maintaining files, scanning, and filling documents
  • Order office, cleaning supplies.
  • Order food for meetings, including for employee training and birthdays.
  • Welcome visitors to your office, sign them in, and take them to their destination.
  • Answering phone calls
  • Ensuring the office runs smoothly.
  • Ship Small packages and mail vendor checks.
  • Received and distributed small packages up to 30 lbs.

AR Assistant

Holista LLC
06.2023 - 11.2023
  • Reconcile incoming payments with outstanding remittances to ensure accurate payments have been made, patients are billed for appropriate amounts, and correct amounts are written off per contract requirements.
  • Work directly with provider offices and clients to resolve any potential issues that may lead to payment problems.
  • Review internal reports to ensure proper processing and billing have occurred, so remaining dollar amounts can be written off per plan design.
  • Research and follow up on claims where proper processing and billing have not occurred by utilizing resources internally and contacting the client and/or provider office.
  • Maintain detailed notes in proprietary systems to ensure proper communication is made to providers regarding authorization and payment statuses.
  • Contact the client to determine status and assist in the resolution of claims requiring reprocessing.
  • Follow all departmental guidelines around logging statuses and issues for proper follow-up and tracking.

Accounts Receivable Specialist

TAPCO, Parking and Traffic Co.
07.2022 - 12.2022
  • Primary responsibility was customer Collections, via phone, email, and mail. Keep a record of all attempts to collect in the Customer files in the system.
  • Collaborated with the Customer Support team to promptly address inquiries, which accelerated payment disputes.
  • Received Credit card payments and posted them in the system.
  • Sent monthly statements to customers.
  • Work closely with Sales and Customer Service to resolve any payment or invoicing issues.
  • Manage calls and customer email requests twice per week.

Administrative Assistant/Accounts Receivable

Pyramid Wire and Insulation
10.2009 - 03.2022
  • Perform a wide range of administrative and office support activities for Accounting and/or managers:
  • Answering all incoming calls, answering and forwarding emails, filling documents, buying MRO, typing memos, coordinating maintenance and repairs for office equipment, and scheduling office cleaning.
  • Retrieve documents from the filing system.
  • Did customer service, responded to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and professional manner.
  • Process customer orders and returns.
  • Accounts payable help with different tasks.
  • Accounts Receivable and collections.
  • Ordered office and warehouse supplies.
  • Verified Purchase Orders with confirmations for all the purchase orders sent out, make sure the information was correct, and expedite when needed.
  • I opened, sorted, and distributed incoming mail.
  • Ensure knowledge of staff movements in and out of the organization.

Production Control Assistant

Vollrath Company
04.2007 - 02.2009
  • I arrange deliveries for finished products and also for 2nd outside processes.
  • Created Work Tickets for most Customer Orders.
  • Work with production on the distribution of supplies and parts to expedite the flow of materials to meet production schedules.
  • Calculate figures such as required amounts of labor and materials.
  • Compile and prepare documentation related to production sequences, transportation, personnel schedules, and purchase, maintenance, and confer with establishment personnel, vendors, and customers to coordinate production and shipping activities, and to resolve complaints or eliminate delays.
  • Examine documents, materials, and products, and monitor work processes, in order to assess completeness, accuracy, and conformance to standards and specifications.

Education

Associate’s degree - computer information systems

Columbia College
Yauco Municipio, PR
05.2004

Associate's degree - undefined

Tourism Travel Education Center
Manchester, NH
06.1996

Skills

  • Effective communication
  • Motivation and initiative
  • Leadership
  • Reliability/dependability
  • Follow instructions
  • Teamwork
  • Patience
  • Adaptability
  • Emotional control
  • Resilience
  • Customer service
  • Positive attitude
  • Prioritizing work
  • Front office management
  • Office supply management
  • Valid Driver's license
  • Event planning
  • Delivery scheduling
  • File organization
  • Dedicated team player
  • Mail handling
  • Excel spreadsheets
  • Clerical support
  • Filing and data archiving

Additional Information

Sage (Peachtree), Outlook, JD Edwards, Microsoft Office, NAV, Mysis, Enterprise (medical software), SAP (BASIC)

Languages

Spanish
English
Sign language

Timeline

Office Assistant

Rebel Converting
03.2024 - Current

AR Assistant

Holista LLC
06.2023 - 11.2023

Accounts Receivable Specialist

TAPCO, Parking and Traffic Co.
07.2022 - 12.2022

Administrative Assistant/Accounts Receivable

Pyramid Wire and Insulation
10.2009 - 03.2022

Production Control Assistant

Vollrath Company
04.2007 - 02.2009

Associate's degree - undefined

Tourism Travel Education Center

Associate’s degree - computer information systems

Columbia College

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Maria E Hernandez