Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Professional Attributes
Languages
Timeline
Hi, I’m

Maria Madrid

Pearland,USA
Maria Madrid

Summary

Experienced IT and Finance Project Manager with a proven track record of leading global transformation initiatives in finance, accounting, and IT across energy, healthcare, marketing, and franchising sectors. Specializes in ERP implementations (SAP ECC and S/4HANA), digital transformation projects, cloud integrations, and finance system optimization. Proficient in business process design, project portfolio management, stakeholder collaboration, and compliance (SOX). Bilingual in Spanish and English, skilled in leading cross-functional teams, aligning IT services with business goals, and driving improvements in financial reporting and operations.

Overview

19
years of professional experience
1
Certification

Work History

Cemex

Project Manager
01.2023 - Current

Job overview

  • Manage and monitor the portfolio for a US regional transformational project.
  • Manage 9 team that are executing projects associated to the CO Acceleration Program
  • Create report for multiple levels of the organization
  • Monitor progress and release activities for the projects associated to the program
  • Escalate and drive for a resolution
  • Manage risk and timeline for the plan projects in the Cemex go Acceleration project

Code Ninjas

Project Manager
01.2022 - 01.2023

Job overview

  • Led a two-year effort to re-platform the identity and authentication services from C++ to Java. This initiative also included adding new features, revising the database schemas, and replacing outdated read replicas to improve performance. In addition, existing data centers were upgraded and new data centers (globally) were added to both improve performance and comply with individual country requirements for data privacy and retention.
  • Planned, and managed a roadmap to deliver 2 ERP platform changes in one year for 3 countries
  • Plan and implemented new Interfaces
  • Plan and manage the Data conversion for 450+ locations in 3 countries
  • Plan and manage the web portal changes
  • Plan and coordinated the training for the 3 regions
  • Created and implemented a new process to support the new platforms
  • Responsible for identifying gaps within the current department process and establishing new ones to maximize efficiency
  • Establish an enhancement request portal and managed the pipeline
  • Manage the Corporate Google my business and Facebook Mata data suites
  • Conducted Vendor evaluation
  • Plan, participated and conducted Town hall meetings with an audience of over 200 participants
  • Manage Franconnect Product owner and Project Manager- Plan the data migration and coordinated training to increase adoption of the new tool.

Fiserv

Scrum Master SR
01.2021 - 01.2022

Job overview

  • Planned and implemented an agile methodology to deliver IT projects.
  • Designed, planned, and managed a roadmap to bring the IT team to the agile methodology
  • Created and organized working relationships between business and IT to create a 2–4-week rollout schedule.
  • Organized and facilitated a cross-communication environment between multiple development teams fostering greater respect for each other
  • Manage 4 IT teams and implemented a release strategy
  • Responsible for scope documentation, drafting communication plans, coordinating the project deployment, documenting risks, and constraints for each of the assigned projects
  • Cloud Project- modernization and consolidation of 6 platforms into a single solution while ensuring system availability, with cost-savings synergies of $20M+ over 2 years
  • System Upgrade Project-Modernized B2B applications with $200M+ in revenue with business/client engagement
  • Platform standardization projects- We were able to reduce client onboarding time by 65%, and change implementation turn-around time by 70% for 3000+ clients
  • Communications Optimization project- Integrated Customer Communication to deliver secure ePresentment through AWS Cloud on B2C and Mobile technologies
  • Enabled Identify and Access Management (IAM) services through AWS managed policies for retrieval through Elastic Cloud
  • Security projects: Achieved PCI-DSS/PII data encryption of sensitive data meeting 100% of security initiatives
  • Increased team velocity by 30%, and improved quality of deployment by building security and testing in CI/CD pipelines

Fiserv

Project Manager
01.2015 - 01.2021

Job overview

  • Planned and implemented Healthcare projects using Microsoft Project for resource management, budgetary controls, and ensuring projects were completed on time and on/under budget.
  • Manager the IT project portfolios of 4 IT teams
  • Manage incident, delays and external/internal external client expectations
  • Responsible for scope documentation, drafting communication plans, coordinating the project deployment, and documenting risks, and constraints for each of the assigned projects.
  • Identify and manage the business stakeholders, business analysts, and technical teams to respond to changing environmental factors and align them with corporate strategies.
  • Create monthly dependency and project health analysis for the implementation and development manager.
  • Successfully delivered multiple revenue-producing retail projects on time and under budget, including:
  • Three Kaiser Regions Project- The project scope was to convert the client from PVC cards to digital cards. The project was so successful that the customer signed another 3-year contract, guaranteeing 5.5M in revenue.
  • Indigo Project- The project scope included the implementation of a new product line of electronic card images. The expected new revenue was 500k in storage fees

NRG-RELIANT COMPANY

Project Manager
01.2014 - 01.2015

Job overview

  • Planned and implemented retail marketing project using Microsoft Project for resource management, budgetary controls, and ensuring projects were completed on time and on/under budget.
  • Responsible for the development of the business case and project charters. Ensure management approval for project governance, perform GAP analysis between the current state and future state.
  • Responsible for scope documentation, drafting communication plans, coordinating the project deployments, documenting risks, and constraints for each of the assigned projects.
  • Identify and manage business stakeholders, business analysts, and technical teams to respond to changing environmental factors and align with corporate strategies.
  • Identify and facilitate issue resolution when escalation was needed to keep the project moving forward based on the project plan.
  • Successfully delivered multiple revenue-producing retail projects on time and under budget, including:
  • Mid-Market MTM (month to month) Pricing Project- The project scope was to implement the ability to have level pricing capabilities for business customers. Completed the project on time and under budget with projected revenue of 2.6 M. The actual result at the end of the year 2014 was 16.5 M.
  • Connected Home Project- The project scope included the implementation of a new product line for residential customers and the establishment of the corresponding support structure in the organization. The expected result of a new revenue of 1.3 M by the end of 2015.

Baker Hughes

Western Hemisphere IT Regional Manager
01.2011 - 01.2013

Job overview

  • Built and managed a team of 12 global cross-functional team members. Our focus was on improving application adoption, providing post-project support, analyzing, and providing process improvement ideas, and operation training curriculum and materials. Monitored business activity to identify further process improvement opportunities.
  • Managed team in 3 different geographic locations
  • Trained 2,000 plus employees in 3 months, which reduced vendor overdue payments in the US from 90 days to 45 days.
  • Implemented and delivered training on process changes in 50 plant locations to reduce Days Sales Outstanding by 30%.
  • Created 100 training videos in 3 months in 3 different languages, improving the new hire training process.
  • Recognized for mentoring and team building with a concentration on training to improve operation efficiencies
  • Planned, organized, and created user documentation documents, meeting users' needs, recommending process improvements, and assisting with the implementation of improvements by collaborating with other IT managers.
  • Analyze strategic enterprise initiatives that defined and created requirements for both upgrades and system enhancement projects, which increased business quality and productivity.

Baker Hughes

Financial Process Manager
01.2009 - 01.2011

Job overview

  • Directed a global team of 20 team members focused on improving financial application adoption. Provided after-implementation project support. Analyzed and guided process improvement ideas, operation training curriculum, and materials. Monitored business activity to identify further process improvement opportunities. Analyzed issues history to investigate root-cause and provided complete issue resolution.
  • Deployed training and supported new intercompany processes, eliminating World-Wide inter-company balances.
  • Closed over 2,000 reported issues in 4 months, improving customer satisfaction, and reducing response time from 10 to 3 days.
  • Coordinated process design and re-engineering, utilizing internal project management methodology

Baker Hughes

Global Process Manager
01.2008 - 01.2009

Job overview

  • Directed Global supply chain and finance team of 21 members supporting Baker Completion division. Implemented new SAP rollouts, technical solutions, and delivered process improvement projects that streamlined supply chain and finance processes. Tested and trained new system applications used to support these processes.
  • Deployed a new tracking system that tracked 50M rental tools, reducing the country's tax penalties while increasing tool utilization.
  • Increase project success by performing gap analysis, and resolving data or system issues, which increased productivity.
  • Created and established a new work intake process that managed workload and measured performance. The new process managed the workload by planning, defining, and coordinating support activities to ensure customer satisfaction, ensuring reliability, quality, and on-time delivery of IT projects.
  • Defined and optimized processes to maximize cost savings and meet audit compliance.

Baker Hughes

Project Manager
01.2006 - 01.2008

Job overview

  • Planned, designed, and implemented projects from application deployment to global process changes. Led projects and people while ensuring deadlines are on time and under budget.
  • Led a cross-functional team to roll out SAP as the system of record worldwide, reducing the number of applications by 40% while saving on license and maintenance fees.
  • I have implemented new executive dashboards to track business activities, highlighting business opportunities and areas of improvement.
  • Prepared, maintained, and published project budgets. I created the report by collecting, trending, and reporting key project management metrics for measuring performance using the Time Tracking System and other sources of project costs.
  • Status reporting on systems development projects, verifying on-time delivery within budget.
  • Initiated new projects with project sponsors, stakeholders, and team members.

Education

Xavier University
Cincinnati, OH

BS from Business International Relations

Skills

  • Proficient in Hyperion SAP R/3 and HANA (SCM, FICO, MM, and SC), Power, Maximo, Easysoft, Microsoft Project, MSOffice Packages, Visio, MS Access, MS PowerPoint, LOTUS NOTES Suites, Camtasia Studio, Natural reader, JD Edwards Financial, MyStudio, Azure, Monday, Franconnect, Line Leader, AWS, Confluence, SaaS, Java, C, Copilot, Power BI, Tableau, JIRA, ServiceNow, Excel with Macros/Pivots
  • Project management
  • Project planning and development
  • Project scheduling
  • Team collaboration
  • Project tracking
  • Relationship building
  • Strategic planning
  • Schedule management
  • Client relations
  • Customer relations
  • Stakeholder communications
  • Budgeting and forecasting
  • Risk management
  • Budget control
  • Business analysis

Accomplishments

  • Designed and launched the Cloud Project, resulting in a 20 million cost reduction for Fiserv.
  • Supervised team of 23 staff members with in 4 separate work flows .
  • Completed the SAP Peru Project on time and on budget in 4 month.
  • Managed and Launched a Mid- Market Pricing project project on time and under budget projected increase revenue by 2.6 million. Instead the project increase revenue by 16.5 in next month end results.

Certification

  • ITIL v3 Foundation Certification in IT Service Management, 2009
  • Scrum Master Certification, 2021

Professional Attributes

  • Successful in Implementing a wide range of IT, Financial, Sales, CRM, Marketing, Cloud, and Web Portal projects
  • Adept at IT performance management, budgeting, and team building with Global Cross-Functional Team
  • Defining Pre / Post Implementation Procedures
  • Ability to focus on strategic goal settings while satisfying the tactical needs of the client and the organization
  • Ability to work directly with the user community to gather requirements and document business processes
  • Problem-solving skills with the ability to identify and resolve issues and risk on time
  • Able to communicate and strategize with all levels of the organization
  • Creative professional with extensive project experience from concept to development talents include C++/java/C# and have 6 years of leading development teams in iOS and ObjectiveC development of an augmented reality mobile app project
  • Experience in Large ERP Global Rollouts
  • Able to communicate with team members and clients tactfully while working independently or with a team while under pressure and time constraints
  • Software Integration; Interfaces; Conversions
  • Training, Development Design, and Facilitation
  • Strive to deliver Projects on time and under budget
  • In-depth Knowledge of International Legal and Business System Requirements

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Project Manager

Cemex
01.2023 - Current

Project Manager

Code Ninjas
01.2022 - 01.2023

Scrum Master SR

Fiserv
01.2021 - 01.2022

Project Manager

Fiserv
01.2015 - 01.2021

Project Manager

NRG-RELIANT COMPANY
01.2014 - 01.2015

Western Hemisphere IT Regional Manager

Baker Hughes
01.2011 - 01.2013

Financial Process Manager

Baker Hughes
01.2009 - 01.2011

Global Process Manager

Baker Hughes
01.2008 - 01.2009

Project Manager

Baker Hughes
01.2006 - 01.2008

Xavier University

BS from Business International Relations

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