Valerie Michaca
Bronx,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Barista
Ole & Steen
New York, NY
05.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Secretary
Mario’s Restaurant
Bronx, New York
05.2023 - 02.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Food Runner
Mario's Restaurant
Bronx, New York
09.2021 - 05.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
High School Diploma -
School for Emergency Management High School
New York, NY06.2018
Skills
- Good communication skills
- Exceptional customer service
- Skilled at learning new concepts quickly
- Multitasking
- Work under pressure
- Attention to detail
- Organization
- Scheduling appointments
Languages
English
Spanish
Timeline
Barista
Ole & Steen
05.2024 - Current
Secretary
Mario’s Restaurant
05.2023 - 02.2024
Food Runner
Mario's Restaurant
09.2021 - 05.2023
High School Diploma -
School for Emergency Management High School