Maria Ellett
Store Manager/Customer Service
Chicago,IL
Summary
Currently exceeding employee performance with time management, cooperation among staff and team, and excellent customer service. Offering 3+ years of experience in high-volume setting and strong understanding of retail operations. Expert at helping customers discover new products and services by building rapport and ensuring positive overall store experience. Successful at upselling target items and giving customer positive experiences to drive loyalty and enhancing business sales. Maintaining security to all important assets, and executing affirmative action for proper ethics in the workplace. Aspiring to excel as an associate banker and leader in the financial service industry. Managing all steps of professional growth to meet the company bottom line while incorporating new methods for company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar Tree
Franklin Park, IL
01.2023 - Current
- Currently exceeding employee performance with time management, cooperation among staff and team, and excellent customer service
- Offering 3+ years of experience in high-volume setting and strong understanding of retail operations
- Expert at helping customers discover new products and services by building rapport and ensuring positive overall store experience
- Successful at upselling target items and giving customer positive experiences to drive loyalty and enhancing business sales
- Maintaining security to all important assets, and executing affirmative action for proper ethics in the workplace
- Aspiring to excel as an associate banker and leader in the financial service industry
- Managing all steps of professional growth to meet the company bottom line while incorporating new methods for company success.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Approved regular payroll submissions for employees.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Cashier/Stocker
Family Dollar
- Adhered to company policy and procedure, developing effective retail skills in handling cash and client interaction to improve customer service
- Leveraged stock assistance with manager, improving inventory placement of store items and availability of products for store purchase
- Maintained quota for end of day sales, and increasing overall quarter sales
- Adapted to new retail policies to best meet daily sales goals as set by management and assist employees with customer check out at registers - recommending products to buy at the counter for customer convenience.
Merchandise Manager/Assistant Store Manager
Dollar Tree
Franklin Park, IL
10.2016 - Current
- Managed morning teams to ensure complete merchandise deliveries and review all invoices and inventory
- Reduced discrepancies among store items and raising availability for in store purchases
- Charted a personal entry log to track upc on items, arranging better placements of items among stock shelves during freight delivery
- Improved customer service through proactive assistance on registers to reduce wait time, and coordinate team members on the floor to help clients locate items
- Raised branch customer satisfaction to top five within Northwest Side Chicago District
- Operated cash entities, including personal cash box, store vault with transactions logs, ran currency exchanges for the store and cash deliveries
- Developed and trained employees on company policy and procedure, and introduced new methods of creative sales objectives
- Increased quarter profits by 15% and performed best reviewed store audits in the market
- Adapted to company security procedures, incorporating a safer and more secure work environment for employees and customers
- Reduced potential theft in the store and loss of company assets/products
- Implemented daily objectives and goals as team lead to continue meeting company bottom line while promoting ideas to increase company success.
- Interacted with customers to obtain feedback and drive satisfaction.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Maintained updated product knowledge to successfully educate and advise customers.
Home Care Provider
Abcor Home Health Inc.
Chicago, IL
01.2016 - 06.2021
- Developed rapport to create safe and trusting environment for care
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
Cashier Sales Associate
Bucky's Mobile Gas Station
09.2014 - 08.2015
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed shipments to complete timely updates of shelves and merchandise displays
- Followed standardized procedures for issuing cash refunds.
Education
G.E.D. -
Wheeling High School
Skills
- Customer Service Management
Problem-solving abilities
Bank deposit procedures
Employee Terminations
Accurate money handling
Policies and Procedures
Delegating Work
Bank and Safe Deposits
Employee Scheduling
Opening and closing procedures
Payroll Management
Outstanding communication skills
Accurate Cash Handling
Training and mentoring
Customer Response
Documentation And Reporting
Goals and performance
Work Planning and Prioritization
Store displays
Staff Management
Cash Management
Friendly and Positive
Store operations
Problem-Solving
Shift Scheduling
Team Development
Store Merchandising
Employee Training
Timeline
Store Manager
Dollar Tree
01.2023 - Current
Merchandise Manager/Assistant Store Manager
Dollar Tree
10.2016 - Current
Home Care Provider
Abcor Home Health Inc.
01.2016 - 06.2021
Cashier Sales Associate
Bucky's Mobile Gas Station
09.2014 - 08.2015
Cashier/Stocker
Family Dollar
G.E.D. -
Wheeling High School