Maria E. McCoy
Marcus Hook,PA
Summary
Quality Assurance Testing and Project Management professional with extensive experience in developing and executing customized programs that meet organizational objectives. Skilled in collaborating with leadership to evaluate system requirements and implement effective solutions. Expertise in coordinating operations and managing system changes, facilitating clear communication among stakeholders. Focused on continuous improvement and achieving measurable results.
Overview
41
41
years of professional experience
Work History
Building Substitute Teacher
Chester Community Charter School - Upland Campus
Upland, PA
08.2022 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Ensured that each student has access to appropriate materials and resources.
- Integrated technology into lessons routinely.
- Administered tests and assessments according to school guidelines.
Operations Manager
Christmas Tree Shops
Brandywine, DE
09.2019 - 05.2022
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Human Resources Specialist
Hahnemann University Hospital
Philadelphia, PA
03.2005 - 04.2019
- Developed and implemented new employee onboarding process.
- Created training materials for new hires and provided orientation sessions.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Provided guidance to managers on performance management and disciplinary action.
Quality Assurance Testing Project Manager
Automatic Data Processing, ADP
Moorestown, NJ
08.1984 - 12.2004
- Developed and maintained test plans, strategies, and cases to ensure quality product implementation.
- Collaborated with development teams to resolve complex problems quickly and accurately.
- Collaborated with professionals to conduct research, gather requirements, and implement procedures to meet company project schedules.
- Monitored the development of custom, data-driven information to maintain reliability in the functional improvement of the systems.
- Oversaw the complete lifecycle of projects.
Education
Bachelor of Arts - Political Science and Government
Shaw University
Raleigh, NCSkills
- Documentation and materials
- Needs assessment
- Work Planning and Prioritization
- User acceptance testing
- Technical analysis
- System integration testing
- Collaboration and communication
- Process implementation
- Requirements review
- Consultative support
- Project management
- Problem solving
- Project scheduling
- Quality assurance experience
Affiliations
- Upland Campus Book Club Director
- Overlook Elementary PTA Treasurer, Literacy Coordinator
- Copper Beech Elementary Volunteer Coordinator
- Boy Scouts of America Troop 33 Assistant Scout Master
Timeline
Building Substitute Teacher
Chester Community Charter School - Upland Campus
08.2022 - Current
Operations Manager
Christmas Tree Shops
09.2019 - 05.2022
Human Resources Specialist
Hahnemann University Hospital
03.2005 - 04.2019
Quality Assurance Testing Project Manager
Automatic Data Processing, ADP
08.1984 - 12.2004
Bachelor of Arts - Political Science and Government
Shaw University
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