Maria Emery
Columbia,SC
Summary
Consistent in meeting and exceeding expectations of job requirements and management. Proven to be a leader in and used
as a mentor among co-workers. Modifies work activities to eliminate wasted effort and efficient in using work day to be most
productive. Works well without supervision and is able to maintain a high level of work product and has the respect of
management and co- workers.
Overview
23
23
years of professional experience
Work History
Customer Service, Customer Service
Annuity Health
02.2022 - Current
- Handled 50 plus calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Maintained professional tones and respectful demeanor during Patient or authorized party communication by delivering exceptional patient focused-patient service at all times. Comply with company's compliance guidelines and expectations, to include Local, State and Federal requirements. Properly identify individual account ;situations and provide appropriate resolution. Correctly status accounts and update applicable windows/fields with those accounts for potential follow up. Recognize pressing issues and escalate to Management as they occur. Follow company confidentiality and security policy and procedures. Achieve all assigned goals Great attention to detail while entering patient insurance and account information
- Sought ways to improve processes and services provided
Utility Customer Service Rep
Duke Enegry
03.2021 - 06.2021
- Advanced knowledge of Excel, Word and Google research
- Ability to use independent judgement to prioritize work meets goals (Quality Service level and calls per hours)
- Assist with 70 plus calls per day
- Responsible for processing service orders for outages, down power lines and tree trimming request
- Responsible for billing inquires, initiating transfers, canceling services and creating new accounts
- Achieved good customer relations be encouraging Average Monthly Billing, and Flat Rate Billing
- Filed customer complaints and queries, fast-tracking them for problem resolution.
- Skilled at working independently and collaboratively in a team environment
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in team projects, demonstrating ability to work collaboratively and effectively
- Answered constant flow of customer calls with minimal wait times
Title Clerk
Capital City Auto Sales
08.2016 - 12.2019
- Processed and organized documentation for vehicular sales and managed titles and organized company inventory
- Responded to and resolved customer title issues, reviewed cords and identified mismatched or incorrect records
- Process new titles, completed costing and billing duties
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Organized computer-based information to minimize errors
- Assisted with payment processing and investigating variance in amounts.
Nurse Assistant
Community Long Term Care
10.2008 - 08.2016
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities
- Engaged with patient family and fiends to provide courteous and visit experience
- Delivered high level of care to every patient
- Conducted routine checks on patient vitals, including blood pressure, blood sugar and heart rate
- Documented information in patient charts and communicated status with updates to interdisciplinary care team
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes
- Used mobility devices to transport patients
- Explained various warning and side effect and dosage requirements of medications.
Administrative Assistant
Health And Human Services
01.2008 - 10.2008
- Represented company professionally when engaging with public and government agencies
- Archived all correspondence with internal staff and external answer potential future inquires
- Excellent interpersonal , communication and customer service skills
- Highly skilled in performing general office tasks including filing and records management
- Demonstrated ability to work efficiently in stressful situations
- Exceptional time and management and problem solving
- Communicated with patients with compassion while keeping medical information private
- Created and maintained facility documents and records, maintained facility records while maintain accuracy while managing sensitive data.
CustomerService/Sales
Aaron INC
01.2001 - 11.2007
- Answered customer questions about products and services and recommended appropriate solutions
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers
- Educated customers on product features and technical details to highlight benefits
- Negotiated prices and set up contract to finalize sales agreements
- Drove increased engagement with productive conversations and ongoing relationship with management
- Entered, updated and maintained comprehensive and up to date customer information in CRM database
- Provided every customer with comprehensive assistance over phone through merchandise selection and completion of purchases..
Virginia College
09.2011
- Medical Terminology
- Anatomy and Physiology
- Medical Billing and Coding
- Medical Administrative
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Education
Bachelor of Arts - Health Administration
Capella University
Minneapolis, MN09.2016
Associate of Arts - Science Health
Virginia College - Birmingham
Birmingham, AL09.2011
Skills
- Customer service professional
- Customer service skills
- Customer service and care
- Exceptional customer service
- Adherence to high customer service standards
Timeline
Customer Service, Customer Service
Annuity Health
02.2022 - Current
Utility Customer Service Rep
Duke Enegry
03.2021 - 06.2021
Title Clerk
Capital City Auto Sales
08.2016 - 12.2019
Virginia College
09.2011
Nurse Assistant
Community Long Term Care
10.2008 - 08.2016
Administrative Assistant
Health And Human Services
01.2008 - 10.2008
CustomerService/Sales
Aaron INC
01.2001 - 11.2007
Bachelor of Arts - Health Administration
Capella University
Associate of Arts - Science Health
Virginia College - Birmingham
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