Maria Escamilla
Galena park,TX
Summary
Assistant Property Manager with over 7 years of progressive experience in property management, showcasing a track record of enhancing tenant satisfaction and occupancy rates. Expert in conducting market analysis, implementing innovative marketing strategies, and leading teams to streamline operations and reduce tenant turnover by up to 15%. Possesses strong skills in customer service, delinquency collections, and maintaining detailed records, aiming to leverage these abilities to further improve property management efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Equity Real Estate Management
04.2024 - Current
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maximized rental income while minimizing expenses through effective planning and control.
- Turned property collections from 60 % delinquency to 2% percent in a short period of time
Assistant Property Manager
The Reserve on Garth/Rockstar
03.2018 - 12.2020
- Conducted effective property viewings and tenant interviews, enhancing tenant acquisition
- Promptly addressed resident inquiries and complaints, fostering a positive living environment
- Managed financial operations, ensuring financial stability through budgeting, rent collection, and account maintenance
- Implemented innovative marketing strategies, boosting occupancy rates by attracting new tenants
- Maintained detailed resident records, streamlining property management
- Boosted tenant satisfaction through prompt issue resolution and proactive property upgrades
- Led team in streamlining lease processes, reducing paperwork by 20%
- Spearheaded a tenant retention program, cutting turnover by 15%
- Optimized property operations, achieving a 15% reduction in tenant turnover
- Revamped tenant communication protocols, reducing misunderstandings by 25%
- Introduced cost-saving measures, decreasing maintenance expenses by 10%
Leasing Agent/Office Assistant
Thorntree / Adara
01.2016 - 02.2018
- Provided comprehensive leasing services, enhancing client satisfaction and retention
- Conducted thorough market and competitor analysis, driving strategic decisions
- Streamlined leasing paperwork, improving process efficiency by 20%
- Effectively monitored property vacancies, reducing downtime by 15%
- Boosted company's marketing functions through innovative lease application processing
- Provided exceptional support to clients during the leasing process, building strong relationships
- Enhanced lease documentation accuracy, reducing errors by 30% and expediting approval times
Assistant Manager / Leasing Agent
Falls Of Deer Park
12.2013 - 05.2016
- Managed client property leasing needs with a collaborative approach
- Collected market data and competitor insights, driving strategic decisions
- Administered leasing paperwork, ensuring detail-focused compliance
- Handled delinquency collections, providing supportive solutions to clients
- Boosted company's marketing functions through innovative strategies
- Elevated property occupancy by effectively managing leasing processes and addressing client concerns
- Analyzed market trends to position properties competitively, increasing client satisfaction
- Ensured accuracy in all leasing documents, minimizing errors and enhancing operational efficiency
- Provided exceptional support in lease application processing, improving client experience
Education
Diploma -
Galena Park High School
In process -
San Jacinto College
Skills
- Office management skills
- Customer-service experience
- Property management
- Marketing
- Leasing
- Paperwork management
- Bilingual (Spanish and English)
- Multitasking
- Yardi
- Entrada
- One site/real page
- Avail
- Budgeting
- Account maintenance
- Tenant interviews
- Downtime reduction
- Lease application processing
- Client satisfaction
- Strategic decisions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Equity Real Estate Management
04.2024 - Current
Assistant Property Manager
The Reserve on Garth/Rockstar
03.2018 - 12.2020
Leasing Agent/Office Assistant
Thorntree / Adara
01.2016 - 02.2018
Assistant Manager / Leasing Agent
Falls Of Deer Park
12.2013 - 05.2016
In process -
San Jacinto College
Diploma -
Galena Park High School
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