MARIA ESCOBEDO PACHECO
Springfield,IL
Summary
Looking to secure a rewarding career opportunity that allows to fully utilize my customer service driven background and skills in assisting customers as well as fellow team members, while making a significant contribution to the success of the company.
Overview
14
14
years of professional experience
Work History
Office Associate
Illinois Department Of Financial And Professional Regulation
320 W. Washington Street, Springfield, IL 6278
10.2023 - Current
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Provided exceptional customer service to both internal and external clients, fostering positive relationships with all units.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
Community Assistant Manager
Firstservice Residential
Las Vegas, NV
10.2022 - 09.2023
- Responsible for the daily operations of the community in regards to maintenance, landscaping, and homeowner upkeep.
- Assist homeowners & residents with information inquiries, account & billing questions or issues, violation resolutions.
- Maintain our two systems current with owner, renter, and resident information.
- Complete weekly inspections of our community to process community violations that are new or have been resolved.
- Work directly with Board of Directors on community issues and needs, maintenance, vendor proposals, and requests.
- Assist community manager in preparing documents for board meetings, such as agendas, board packets, and supporting documents.
- Ensure the rules and regulations for the community are being followed.
- Oversees our onsite security team to ensure the safety of the community, address any incidents that may have occurred, and provide direction when needed.
ASST. HOTEL MANAGER
SUNSET STATION HOTEL & CASINO
02.2022 - 10.2022
- Managed the Front Desk, Guest Services, and Valet departments
- Ensured our team members had the necessary tools for success to provide the best customer service to guests of the hotel
- Monitored employee performance and conducted regular evaluations to help improve day to day operations and guest interactions
- Responsible for weekly schedules and management, as well as vacation/time off requests
- Resolved conflicts and/or complaints from guests when escalated. Ensured issues were resolved in a timely manner and guests were happy with the resolution provided.
- Generated daily status reports and presented information to upper-level managers.
- Assisted with billing inquiries, issues, and resolution for both guests and teams members.
- Managed and assisted with multiple-line phone center for front desk.
ROOMS CONTROLLER
SUNSET STATION HOTEL & CASINO
07.2021 - 02.2021
- Managed room inventory for hotel
- Processed upgrade requests and assignments, ensured room requests were accommodated
- Assisted the Front Desk with check-in/checkout registration and answering phone calls
- Resolved billing discrepancies for all room reservations
- Worked closely with Housekeeping to ensure proper turnover of rooms and due- outs
- Worked closely with Casino Services to ensure casino guests were accommodated, apply comps, and processing adjustments to reservations
- Assisted management with guest conflicts/complaints, ensuring situations are resolved in a timely manner.
GUEST RELATIONS AGENT/CONCIERGE
GREEN VALLEY RANCH RESORT
06.2020 - 07.2021
- Responsible for greeting guests upon arrival, assisting with check-in registration as well as checkout
- Confirming reservation details, payment, and accommodating requests
- Assisted guests in resolving issues encountered during their stay, alerted management when necessary
- As Concierge, I helped guests with hotel information, dining options, and spa/salon reservations
- Also provided assistance with show & dinner reservations in the Las Vegas area, tours info & booking, car rental options as well as transportation
- Provided information and set-up for in-room amenities for guest celebrating special occasions.
GROUP RESERVATIONS COORDINATOR
GREEN VALLEY RANCH RESORT
09.2018 - 05.2020
- Worked directly with group contacts in regards to room accommodations for hotel groups
- Assisted with contact & billing questions, special requests, registration process, and hotel services
- Managed room blocks in LMS and Passkey to ensure easy booking process for group guests
- Processed rooming lists, itineraries, and pick-up audits
- Ensured billing profiles were entered along with correct resort fees
- Worked closely with sales managers and sales coordinators to ensure a seamless experience for hotel groups.
GUEST RELATIONS AGENT
04.2017 - 09.2018
- VIP, GREEN VALLEY RANCH RESORT
- All Front Desk duties, while also ensuring all VIP reservations are ready for check-in which includes: noting special requests, assigning rooms/suites, keeping track of room status for those with ETA’s, verify reservations details, and resolving guest opportunities
- Processing VIP reports for future VIP guests
- Worked closely with casino hosts and VIP services for casino reservations.
EXEC. ADMINISTRATIVE ASSISTANT/PROPERTY MANAGER
PROPERTY MANAGEMENT OF LV, LLC
10.2010 - 04.2017
- Met Prospective tenants to show rental properties and explain lease terms
- Collected and processed monthly rents, fees, and deposits
- Worked with tenants, landlords, and HOA’s in resolving complaints, disturbances, and violations to resolve issues quickly
- Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling for rental properties
- Determined and certified eligibility of prospective tenants.
Education
HSD -
Mojave High School
North Las Vegas, NV06.2002
Skills
- Strong multitasking skills
- Teamwork and Collaboration
- Problem-Solving
- Organization and Time Management
- Critical Thinking
- Dependable and Responsible
Languages
Spanish
Native or Bilingual
Timeline
Office Associate
Illinois Department Of Financial And Professional Regulation
10.2023 - Current
Community Assistant Manager
Firstservice Residential
10.2022 - 09.2023
ASST. HOTEL MANAGER
SUNSET STATION HOTEL & CASINO
02.2022 - 10.2022
ROOMS CONTROLLER
SUNSET STATION HOTEL & CASINO
07.2021 - 02.2021
GUEST RELATIONS AGENT/CONCIERGE
GREEN VALLEY RANCH RESORT
06.2020 - 07.2021
GROUP RESERVATIONS COORDINATOR
GREEN VALLEY RANCH RESORT
09.2018 - 05.2020
GUEST RELATIONS AGENT
04.2017 - 09.2018
EXEC. ADMINISTRATIVE ASSISTANT/PROPERTY MANAGER
PROPERTY MANAGEMENT OF LV, LLC
10.2010 - 04.2017
HSD -
Mojave High School