MARIA ESCOBEDO PACHECO
Springfield,IL
Summary
Looking to secure a rewarding career opportunity that allows to fully utilize my customer service driven background and skills in assisting customers as well as fellow team members, while making a significant contribution to the success of the company.
Overview
14
14
years of professional experience
Work History
Office Associate
Illinois Department Of Financial And Professional Regulation
10.2023 - Current
- Improved office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Provided exceptional customer service to both internal and external clients, fostering positive relationships with all units.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
Community Assistant Manager
Firstservice Residential
10.2022 - 09.2023
- Responsible for the daily operations of the community in regards to maintenance, landscaping, and homeowner upkeep.
- Assist homeowners & residents with information inquiries, account & billing questions or issues, violation resolutions.
- Maintain our two systems current with owner, renter, and resident information.
- Complete weekly inspections of our community to process community violations that are new or have been resolved.
- Work directly with Board of Directors on community issues and needs, maintenance, vendor proposals, and requests.
- Assist community manager in preparing documents for board meetings, such as agendas, board packets, and supporting documents.
- Ensure the rules and regulations for the community are being followed.
- Oversees our onsite security team to ensure the safety of the community, address any incidents that may have occurred, and provide direction when needed.
ASST. HOTEL MANAGER
SUNSET STATION HOTEL & CASINO
02.2022 - 10.2022
- Managed the Front Desk, Guest Services, and Valet departments
- Ensured our team members had the necessary tools for success to provide the best customer service to guests of the hotel
- Monitored employee performance and conducted regular evaluations to help improve day to day operations and guest interactions
- Responsible for weekly schedules and management, as well as vacation/time off requests
- Resolved conflicts and/or complaints from guests when escalated. Ensured issues were resolved in a timely manner and guests were happy with the resolution provided.
- Generated daily status reports and presented information to upper-level managers.
- Assisted with billing inquiries, issues, and resolution for both guests and teams members.
- Managed and assisted with multiple-line phone center for front desk.
ROOMS CONTROLLER
SUNSET STATION HOTEL & CASINO
07.2021 - 02.2021
- Managed room inventory for hotel
- Processed upgrade requests and assignments, ensured room requests were accommodated
- Assisted the Front Desk with check-in/checkout registration and answering phone calls
- Resolved billing discrepancies for all room reservations
- Worked closely with Housekeeping to ensure proper turnover of rooms and due- outs
- Worked closely with Casino Services to ensure casino guests were accommodated, apply comps, and processing adjustments to reservations
- Assisted management with guest conflicts/complaints, ensuring situations are resolved in a timely manner.
GUEST RELATIONS AGENT/CONCIERGE
GREEN VALLEY RANCH RESORT
06.2020 - 07.2021
- Responsible for greeting guests upon arrival, assisting with check-in registration as well as checkout
- Confirming reservation details, payment, and accommodating requests
- Assisted guests in resolving issues encountered during their stay, alerted management when necessary
- As Concierge, I helped guests with hotel information, dining options, and spa/salon reservations
- Also provided assistance with show & dinner reservations in the Las Vegas area, tours info & booking, car rental options as well as transportation
- Provided information and set-up for in-room amenities for guest celebrating special occasions.
GROUP RESERVATIONS COORDINATOR
GREEN VALLEY RANCH RESORT
09.2018 - 05.2020
- Worked directly with group contacts in regards to room accommodations for hotel groups
- Assisted with contact & billing questions, special requests, registration process, and hotel services
- Managed room blocks in LMS and Passkey to ensure easy booking process for group guests
- Processed rooming lists, itineraries, and pick-up audits
- Ensured billing profiles were entered along with correct resort fees
- Worked closely with sales managers and sales coordinators to ensure a seamless experience for hotel groups.
GUEST RELATIONS AGENT
04.2017 - 09.2018
- VIP, GREEN VALLEY RANCH RESORT
- All Front Desk duties, while also ensuring all VIP reservations are ready for check-in which includes: noting special requests, assigning rooms/suites, keeping track of room status for those with ETA’s, verify reservations details, and resolving guest opportunities
- Processing VIP reports for future VIP guests
- Worked closely with casino hosts and VIP services for casino reservations.
EXEC. ADMINISTRATIVE ASSISTANT/PROPERTY MANAGER
PROPERTY MANAGEMENT OF LV, LLC
10.2010 - 04.2017
- Met Prospective tenants to show rental properties and explain lease terms
- Collected and processed monthly rents, fees, and deposits
- Worked with tenants, landlords, and HOA’s in resolving complaints, disturbances, and violations to resolve issues quickly
- Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling for rental properties
- Determined and certified eligibility of prospective tenants.
Education
HSD -
Mojave High School
North Las Vegas, NV06.2002
Skills
- Strong multitasking skills
- Teamwork and Collaboration
- Problem-Solving
- Organization and Time Management
- Critical Thinking
- Dependable and Responsible
Languages
Spanish
Native or Bilingual
Timeline
Office Associate
Illinois Department Of Financial And Professional Regulation
10.2023 - Current
Community Assistant Manager
Firstservice Residential
10.2022 - 09.2023
ASST. HOTEL MANAGER
SUNSET STATION HOTEL & CASINO
02.2022 - 10.2022
ROOMS CONTROLLER
SUNSET STATION HOTEL & CASINO
07.2021 - 02.2021
GUEST RELATIONS AGENT/CONCIERGE
GREEN VALLEY RANCH RESORT
06.2020 - 07.2021
GROUP RESERVATIONS COORDINATOR
GREEN VALLEY RANCH RESORT
09.2018 - 05.2020
GUEST RELATIONS AGENT
04.2017 - 09.2018
EXEC. ADMINISTRATIVE ASSISTANT/PROPERTY MANAGER
PROPERTY MANAGEMENT OF LV, LLC
10.2010 - 04.2017
HSD -
Mojave High School
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