MARIA ESCOTO
Roxboro,NC
Summary
At Osborne Chiropractic Clinic, I'm always with a cheerful attitude with my chiropractor's patients. I love working with people and have a direct interaction and love to be able to help. It was my priority of patient satisfaction and clinic revenue through expert management of financial transactions, insurance verifications, and appointment coordination, office administration.
Overview
18
18
years of professional experience
20
20
years of post-secondary education
Work History
Chiropractic Office Assistant/Staff X-Ray Technologist
Osborne Chiropractic Clinic
10.2006 - Current
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Promoted a healthy work environment with staff, chiropractor and patients to resolve any concerns or issues that arose.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires.
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Ensured prompt communication between patients and chiropractor through accurate message taking and relaying information as required.
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Contributed to increased clinic revenue by skillfully handling insurance verification processes and obtaining pre-authorizations for treatments when necessary.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
Education
Univerity Of Texas
Brownsville, TX 08.2004 - 05.2024
Skills
- Office Administration
- Patient Scheduling
- Insurance Verification
- Positive Attitude
- Problem-Solving
- Payment collection and processing
- Patient Registration
- Medical Records Management
- Reliability
- Decision-Making
- Insurance Authorizations
- Data Entry
- Task Prioritization
- Office Management
Languages
Spanish
Native or Bilingual
References
Available upon requests.
Timeline
Chiropractic Office Assistant/Staff X-Ray Technologist
Osborne Chiropractic Clinic
10.2006 - Current
Univerity Of Texas
08.2004 - 05.2024
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