Maria Esparza
Overview
3
3
years of professional experience
Work History
HMIS - Lead
Helpline Youth Counseling Inc.
Los Angeles, CA
02.2021 - 07.2022
- Monitored database reports to assure consistency with hardcopy records and other logs
- Ran daily progress reports and other reports required by Program Manager and Program Director
- Coordinated with Case Managers and Intake Staff to ensure HMIS intake requirements were met
- Maintained records of client compliance with program rules, including program documentation, non-compliance, exits
- Attended regular meetings with database contractors and report updates to LAHSA
- Export HMIS data as needed for HYC and partner agencies.
- Train staff on database and support with system related questions
- Verify, correct, and enter participant information into centralized database. Conduct regular audits to assure accuracy of data.
- Oversee the privacy/confidentiality notification processes to meet regulatory guidelines
- Fill in as Lead Site Director during call outs as required support to Project Roomkey as needed
Lead Site - Director Weekend Swing Shift
Weingart Center
Los Angeles, CA
07.2020 - 01.2021
- Served as the shift's primary liaison for coordination of partner agency service hours and visits
- Maintained a calm, friendly, welcoming atmosphere within the hotel facility promoting a clean and healthy environment
- Assist in the coordination of direct services including connecting participants to case management and housing navigation services, providing referrals, meal distribution and other necessities
- Maintain records of client compliance with program rules, report any irregularities to Project Manager, including security breaches, unusual occurrences, equipment or property damage, theft and presence of unauthorized persons
- Assist with HMIS/Clarity Data entry, daily meal and bed occupancy, non-compliance, case notes
- Monitor and authorize entrance and departure of employees, participants, visitors, guests and other persons to ensure the security of premises and safety of Project RoomKey participants.
- Collect shift reports including Timesheets, Daily activity reports, sign in and out sheets
Site Coordinator
Downtown Women's Center
Los Angeles, CA
05.2020 - 11.2020
- Served as point fo contact in coordinating and daily tracking of services onsite, health screenings, meal distribution, curfew compliance and program protocol.
- Provided support to staff to include case management, crisis intervention, and problem solving issues in timely manner.
- Ensured all safety protocols are being followed including proper hygiene, PPE, sanitation of the site.
- Assisted with data entry and tracking as needed
- Responded to requests, addressed complaints, intervened and de-escalate to keep site environment as safe and welcoming as possible
Bridge Housing Coordinator
Downtown Women's Center
Los Angeles, CA
11.2019 - 05.2020
- Secured a safe and welcoming environment for 27 women who inhibit a temporary transitional shelter at night
- Responded to requests, addressed complaints, follow up and assessed concerns for participants well being
- Provided direct services including meals, shower sign-ups, passing out hygiene products and meals
- Maintained center clean and safe on a daily basis
- Flipped Day Center set up to Bridge setting and vice versa
- Supported as a fill in staff on call coverage for Day Center and Bridge Program upon request
- Tracked daily shift activities by keeping shift reports as communication portal
Education
MBA - Business Intelligence And Analytics
Kelley Graduate School of Management
Chicago, ILBachelor of Science - Business Administration
DeVry University
Long Beach, CA06.2000
Skills
- Strong knowledge of Database operations
- Microsoft Office and other computer software
- Ability to work independently and as a team player
- Flexible, Adaptable, Capable of working fast pace professional environment
- Problem solving and conflict resolution
- Strong written and verbal communication
- Knowledge of homeless population, community
- Ability to coordinate multiple projects and tasks
- Detail oriented
- Project and property management
- Task Monitoring
- Fluent Bilingual
Languages
Spanish
Native or Bilingual
Timeline
HMIS - Lead
Helpline Youth Counseling Inc.
02.2021 - 07.2022
Lead Site - Director Weekend Swing Shift
Weingart Center
07.2020 - 01.2021
Site Coordinator
Downtown Women's Center
05.2020 - 11.2020
Bridge Housing Coordinator
Downtown Women's Center
11.2019 - 05.2020
MBA - Business Intelligence And Analytics
Kelley Graduate School of Management
Bachelor of Science - Business Administration
DeVry University
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